HTT - Truck Service Technician 3

Job Summary: Diagnoses, repairs, reconditions, and adjusts key systems and components of trucks and related equipment. Senior-level position – Generally has more than six years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. ### Essential Functions - Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission - Troubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervision - Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision - Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs - Provides quality control/assurance inspections of completed tasks to include road testing - Uses computers and related software to assist in diagnosing and reprograming engines - Completes documentation for service reports, timecards, parts requisition and returns - Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins - Operates equipment and vehicles with possession of all necessary licenses and certificates - Adheres to contamination control and HAZMAT rules and regulations - Maintains all company equipment, tools, and vehicle in a good, clean, and working order - Communicates job progress to supervisor and customer as needed - Works overtime as required by workload and customers’ needs - Projects professionalism with both internal and external customers, including personal appearance - Acts as a mentor and coach to lower level Technicians - Completes all assigned Technician Training Path courses and safety training - Consistently maintains an average rework of less than 0.5% - Ensures a positive average variance consistently - Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards - Requires regular and punctual employee attendance - Performs other duties as assigned ### Knowledge, Skills, and Abilities - Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Electrical System, Engine Systems, and Rear Differential - Ability to meet all technical and performance requirements for a level one and level two technician - Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance - Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling - Operation and control skills of vehicle fleet - Problem-solving and troubleshooting skills - Verbal communication skills - Exceptional skills in customer service - Excellent time management and organizational skills - Ability to follow logical troubleshooting procedures - Ability to work independently and as part of a team - Ability to operate a conventional forklift - Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane - Ability to operate a vehicle on public roads - Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects - Ability to read, write, and understand information - Ability to listen to and…