HTO - Service Foreman

The Service Foreman’s main responsibility is to assist the Service Manager and the Service Advisors in the organization and execution of the service shop’s production. This is achieved by leading multi-skilled teams delivering the agreed service and quality at the promised time. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. ### Key Responsibilities - Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission. - Hires, develops, evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS). - Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards. - Performs other duties as assigned. Service Shop Communication - Secure communication throughout the production and interface with other departments and customers. - Interact with Service Advisor and customers to secure communication and flow of information - Cooperate with other departments, ensuring a conscious and proactive approach - Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager. - Take active part in pulse meetings Service Shop Planning - Ensure service shop utilization and efficiency by setting routines and planning the work. - Set routines for spotting deviations and acting in real time (re-work, warranty matters, etc.) - Set routines to ensure available resources to complete planned work and fulfill customer expectations - Set routines to secure resource availability regarding tools, special equipment, and parts - Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc. - Set routines and rules to fulfill the Health and Safety requirements - Plan the end of shift work handover - Replace, repair, and calibrate tools, as well as require purchase of new tools securing the workshop infrastructure needed to carry out work - Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc. Service Department Leadership - Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development. - Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example. - Contribute to the business goals by accomplishing related results and participating on projects as needed. ### Requirements **Education and Experience:** - High school education or equivalent. - Team leader experience or leadership education. - Relevant work experiences in the medium/heavy duty industry or service shop environment. - Driver’s License – preferably CDL. **Supervisory Responsibilities:** - This position supervises shop and field service technicians and will provide input to the manager regarding evaluations, merit increases, and career development. **Travel:** - Less than 10% travel per year with some overnight stays; 90% related to training. **Physical Requirements:** - Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue. - Frequently moves materials or equipment weighing up to 50 pounds. - Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. - Ascend/descend with gradual…