HR Shared Services Administration Specialist

## **Company :** Highmark Health ## **Job Description :** **JOB SUMMARY** This job performs the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise and **must have experience with high volume case management, leave of absence experience, and have experience with coding time in UKG.**. Responsible for execution of transactional processes related to the delivery of HR Shared Services programs provided from COEs, TELs, and business leaders. Places emphasis on customer service, quality, teamwork and employee engagement Ensures customer requests are completed in a timely fashion and met and with a high degree of accuracy and reliability. Possesses some understanding of administration and regulatory requirements unique to one or more Total Rewards (TR) disciplines (broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance. **ESSENTIAL RESPONSIBILITIES** - Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team. Responsible for timely completion of fulfillment activities and customer inquiries. - Responsible for customer focused ongoing communication with current and former employees related to service requests and case management resolution. - Perform scheduled audits related regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs. - Complete projects and studies as needed, utilizing professional judgment and professional knowledge. - Regularly assess services and process and proactively identify areas of opportunity for improvement. Maintain detailed process/procedure documentation and update, as needed - Meet customer commitments on-time. Ensure KPI customer satisfaction levels remain high from both internal staff and external customers. - Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support. Identify and escalate issues to HR systems support teams for analysis and resolution. - Other duties as assigned or requested. **EDUCATION** **Required** - Bachelor's degree in Human Resource or related field **Substitutions** - 3 years of related and progressive experience in lieu of Bachelor's degree **Preferred** - None **EXPERIENCE** **Required** - 3 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance. **Preferred** - Workday experience - Transactional function responsibility experience **LICENSES or CERTIFICATIONS** **Required** - None **Preferred** - PHR/SPHR - Certified Employee Benefits Specialist (CEBS) - Workday Certification **SKILLS** - Knowledge of federal, state, and local laws and regulations that govern the activities of the assigned HR Shared Services functional area. - Demonstrated interpersonal, written and verbal communication skills - Ability to manage multiple priorities and initiatives - Excellent prioritization, interpersonal, problem-solving, presentation and planning skills - Detail oriented and self-motivated professional - Strong customer service skills - Proficient with Microsoft Office Suite **Language (Other than English):** - None - **Travel Requirement:** - 0% - 25% - **PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS** - **Position Type** - Office-based - Teaches / trains others regularly - Frequently - Travel regularly from the office to various work sites or from site-to-site - Rarely - Works primarily out-of-the office selling products/services (sales employees) - Never - Physical work site required - No - Lifting: up to 10 pounds - Constantly - Lifting: 10 to 25 pounds - Occasionally - Lifting: 25 to 50 pounds -…