HR Operations Program Manager

Join the Future of Security at Netskope Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs. At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security. Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram . About the Position: Netskope is dedicated to building a thriving employee and team environment where everyone can do their best work! As a dynamic HR Ops Program Manager within our Global People Experience team, you will champion operational excellence by weaving Agile methodologies and AI innovations into the fabric of our employee lifecycle. You’ll translate complex SOX and regulatory requirements into efficient, scalable employee experiences. Reporting to the Sr. Director of HR Ops, you will drive cross-functional global initiatives, transform complex compliance and workflow needs into fluid, tech-forward experiences that define the future of HR operations. You will lead the end-to-end design, implementation and launch of an enterprise HR virtual assistant (service desk) powered by Atlassian Rovo with Jira Service Management. You will own the project lifecycle ground-up architecture to user adoption, knowledge base integration, and ongoing AI optimization. Responsibilities: Proactively seek opportunities for process optimization, improving internal procedures, programs and services that enhance the ability to manage workflows across People and Talent Applies Agile project management methodologies and best practices to all HR initiatives, including AI-driven technical transformations Using the TA and HR Ops dashboards, perform monthly and quarterly analytical reviews of data to convert core metrics into practical and actionable, leadership-focused insights Assists with mentoring team members with content development and maintenance to our employee-facing and internal knowledge bases. Regularly engages COEs to ensure content is current and relevant Support HRIS via user-acceptance testing (UAT) with system upgrades, feature releases, interfaces, integrations and data conversion projects across all functional areas of HR. Responsible for documenting process changes to work instructions Provides administrative coverage for the team, as needed, across the full employee and contractor lifecycle Builds and maintains relationships across all People and Talent and key operational stakeholders (Payroll/FP&A, Legal, Security and IT) to maintain business continuity Content management and maintenance of the HR Intranet sites Answers general employee/manager HR questions and requests, and supports internal HR escalations within team Knowledge and Skills: Strong business acumen, including problem-solving and critical thinking skills Views all projects through a global lens, with harmonization and transformation at the root of all projects Deep comfort navigating complexity and ambiguity Highly organized and disciplined with a strong work ethic; ability to take initiative with workload and know how to effectively prioritize work Ability to maintain utmost confidentiality regarding employee and applicant information C…