HR Operations Officer

Role Summary The HR Operations Officer will support the execution, coordination, and continuous improvement of HR operations across the business. This role ensures efficient, compliant, and employee-centered service delivery throughout the employee lifecycle. Working closely with HR leadership, the successful candidate will manage day-to-day HR processes including onboarding, payroll inputs, benefits administration, HRIS management, employee relations support, compliance tracking, and workplace administration. This is a growth-track role designed for a high-potential, ambitious HR professional who possesses strong foundational operational skills and is motivated to develop into an HR Operations Manager. The ideal candidate will be hands-on, detail-oriented, and eager to take on increasing levels of leadership and strategic responsibility over time. Key Responsibilities HR Operations & Employee Lifecycle Coordination Coordinate end-to-end HR operational processes across the employee lifecycle, including onboarding, contract preparation, employee changes, leave management, offboarding, and exit interviews. Ensure all HR processes are executed efficiently, accurately, and in compliance with company policies and Kenyan labor laws. Identify bottlenecks in HR workflows and propose improvements to SOPs, process maps, and service delivery standards to enhance the employee experience. Maintain and update HR operational documentation, employee files, and HR toolkits. Payroll, Benefits & HR Administration Prepare, validate, and coordinate monthly payroll inputs and variations, partnering with internal finance teams and external payroll providers to ensure timely and accurate processing. Administer employee benefits programs including medical cover, pension, GPA/GLA insurance, and other welfare initiatives. Serve as the primary point of contact for employees regarding day-to-day HR operational, payroll, and benefits inquiries. Prepare for HR operational audits and ensure the systematic filing and confidentiality of statutory and organizational records. HR Systems, Data & Reporting Act as the primary administrator (custodian) of the HRIS, ensuring 100% data integrity, user access management, and system effectiveness. Generate weekly/monthly HR operational reports, dashboards, and metrics (e.g., headcount, turnover, leave utilization) to support data-driven decision-making. Ensure all data handling complies with local data protection regulations (ODPC guidelines) and confidentiality standards. Employee Relations & Compliance Support Support HR leadership in managing employee relations processes, including drafting disciplinary letters, scheduling hearings, taking minutes, and tracking case outcomes. Provide guidance to employees and line managers on the interpretation and application of HR policies and local labor laws. Track and compile compliance documentation for local and global reporting requirements (including health and safety standards and global compliance initiatives). Assist in driving policy awareness campaigns and onboarding sessions across the organization. Administration & Workplace Operations Oversee workplace administration functions, coordinating with front office/reception, office support services, facilities, and utilities providers. Supervise administrative vendors (cleaning, security, office supplies) to ensure service quality, timely invoicing, and cost efficiency. Leadership Development & Stakeholder Management Provide day-to-day guidance and supervision to the admin/reception team, developing early-stage people coordination skills. Collaborate with internal departments (Finance, IT, Procurement, Legal) to resolve operational bottlenecks. Proactively take on lead project-management roles in HR initiatives to prepare for future managerial responsibilities. Required Qualifications & Experience Required: Education: Bachelor’s degree in Human Resource Management, Business Administration, or a related field. Experience:…