HR MGR 1

**Job Summary:** Reporting to the Director of HR Shared Services, the Staff Shared Services Manager provides strategic and operational leadership for a team responsible for delivering high-quality HR services to departments and business units across UCSF. The manager partners closely with campus and health leaders, departments, and colleagues across Human Resources to ensure efficient, compliant, and customer-focused service delivery that supports the employee lifecycle and advances UCSF's mission. In collaboration with the Director, the Staff Shared Services Manager establishes operational goals, service standards, and performance metrics that drive exceptional customer service, operational excellence, and continuous improvement. The role is accountable for fostering strong client partnerships, managing service level expectations, leveraging technology to enhance efficiency, and leading initiatives that improve processes and the overall employee experience. As a people leader, the Staff Shared Services Manager cultivates a high-performing, collaborative, and inclusive team culture grounded in UCSF's PRIDE Values. This position serves as a member of the HR Shared Services leadership team and contributes to the broader Human Resources leadership community in shaping organizational strategy and advancing HR excellence across UCSF. **Department Summary:** UCSF Human Resources (Campus/Health) has a mission of attracting, developing, and retaining outstanding and diverse people with a vision of being a strategic and trusted partner empowering the UCSF community to leverage their talents. Human Resources is committed to providing an outstanding customer experience, leading workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization. UCSF HR Shared Services consists of multiple operational and transactional teams supporting staff, academic, and trainee populations across the organization. These teams partner closely with UCSF Campus Departments and the Health System, HR Talent Management, People Wellness, and the Office of Faculty and Academic Affairs (VPAA) to support and deliver a comprehensive array of HR services designed to attract, develop and retain the diverse workforce talent necessary to support UCSF as the world's preeminent health sciences innovator. ### Responsibilities | % of time | Essential Function (Yes/No) | Key Responsibilities (To be completed by Supervisor) | | --- | --- | --- | | 25 | | Provides strategic leadership for a shared services team that delivers responsive, high-quality, and customer-focused HR services to departments across UCSF. Builds and maintains strong client partnerships by understanding business needs, fostering trust, and ensuring an exceptional service experience. Leads, coaches, and develops a team of HR professionals by establishing clear goals, setting performance expectations, and fostering a collaborative, high-performing culture. Plans, prioritizes, and assigns work to balance customer needs, operational priorities, and service commitments while adapting resources to meet changing business demands. Oversees all aspects of talent management for the team, including recruitment, selection, onboarding, performance management, employee development, coaching, and succession planning. Promotes accountability, continuous learning, and operational excellence while empowering staff to deliver consistent, efficient, and compliant HR services. | | 20 | | Collaborates with HR Shared Services managers, the HR Shared Services Director, and Human Resources leaders across the organization to advance strategic priorities, achieve departmental goals, and support the overall success of UCSF Human Resources. | | 20 | | Serves as a strategic HR partner to departments by understanding their business, operational, and workforce needs and delivering solutions that align with organizational priorities. Applies expert know…