HPQE Lead

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. ## **JOB DESCRIPTION:** **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution - Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We’re focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decision. As an HPQE Lead, this role serves as an operations supervisor, with primary responsibility for the day-to-day management of a team of engineers performing complaint investigations of field-returned product. The role is heavily focused on driving execution, including workload prioritization, backlog reduction, and performance management, while ensuring investigations are completed accurately, efficiently, and in compliance. Success in this position depends on strong operational discipline, resource planning, and the ability to maintain consistent throughput in a high-volume environment. This is an onsite opportunity based out of Alameda, CA. **What You’ll Work On** - Lead, coach, and develop a team of engineers and/or technical staff, providing mentorship and performance oversight - Foster a collaborative, accountable team environment that supports high performance - Assign and balance investigation workloads based on skillset, capacity, and priority - Monitor and report key performance metrics (e.g., cycle time, backlog, closure rates) - Ensure timely, compliant completion of complaint investigations - Review investigation outputs to ensure high-quality technical analysis and documentation - Support complex failure analysis and escalation cases - Drive consistency in investigation methodologies and best practices - Oversee daily lab operations to ensure readiness, organization, and efficiency - Maintain audit readiness and ensure compliance with internal procedures and EHS requirements - Partner with EHS and Quality teams to reinforce safety and regulatory adherence - Identify and implement process improvements to reduce backlog and increase efficiency - Develop tools, systems, and workflows to enhance workload management and lab operations - Lead or support continuous improvement initiatives and projects - Collaborate cross-functionally with CAPA, Software PQE, Manufacturing, and other stakeholders - Communicate effectively to resolve issues and align on priorities - Navigate differing perspectives to drive balanced, effective outcomes - Own and contribute to projects as needed in s…