Housing Senior Eligibility Worker (Grade 12)

***This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined based on education and experience at the time of offer.*** **NATURE OF WORK** Under general supervision, performs clerical/public contact work of routine difficulty in eligibility application processing and verification in an office setting. This position has department specific responsibility. *(Illustrative Only)* Responsible for case management of Housing Choice Vouchers, Public Housing, and Home Ownership files including Portability; conducts initial, annual and interim reviews for Housing Choice Voucher, Public Housing, HCV Homeownership and Portability; explains federal program regulations and lease obligations as well as Public Housing quality standards and housing assistance policies; verifies information received from clients such as family composition, citizenships status, age, identity, screens criminal backgrounds, reviews income limits and assets, allowances, Welfare (TANF/SNAP), child care, medical expenses and requests third party verifications for eligibility determinations; conducts mass briefings for Public Housing and HCV waiting list; receives and processes Family Self-Sufficiency client’s 30 day notices for any transfers and move outs; conducts Internal audit of clients files at interim and annual reexaminations; conducts housekeeping compliance inspections and follow up inspections when required for PH; briefs Family and owners on rights, privileges, obligations, and responsibilities in a courteous and professional manner; processes HCV leases and HAP contracts; refers clients to appropriate providers and FSS program; resolves complaints from clients/owners, and responds to client concerns in a timely manner; documents and submit the following reports to supervisor; monthly/hearing report, criminal report and complaints; works closely with Housing inspector to coordinate compliance inspections when needed and proceeds with necessary actions; files 14 day notices return receipts, paid work orders, and the copy of paid promissory notes from Finance department; files 6 month/annual inspection packets and vehicle registration from clerk; provides backup to the front office, when needed; schedules, collects client signatures and assist walk-Ins when required; issues reasonable accommodation requests when requested; represents the department at depositions, grievances and appeal hearings; compiles statistical data for reports; provides expertise to others as needed; regular and reliable attendance is required; performs other duties as assigned. High School Diploma or GED equivalent; AND thirty semester hours of college course work; AND three years of experience as an interviewer/eligibility worker in a public program; OR an equivalent combination of education and experience; section 8 Occupancy/Rent Calculation and Public Housing Manager Certification as required by HUD within one year of employment; bilingual (English/Spanish) preferred; must possess and maintain a valid Arizona driver’s license; requires successful completion of a background check. Knowledge of: County policies and procedures; State regulations and procedures; HUD Admissions and Continued Occupancy regulations; the methods and procedures used in determining eligibility for indigent services; interviewing and investigative techniques; office practices and procedures; indigent services available within the County; community resources and insurance coverage. Skill in: Gathering information through interviews and financial documents; adapting to continuous changes in policy and procedures; working well with people of varied socioeconomic backgrounds; performing mathematical computations and general office/clerical tasks; establishing and maintaining effective working relationships with employees, other agencies and the public; interpreting pertinent federal and state laws and regulations. Ability to: Read, to write and synthesize data and repo…