Housing Resource Associate (Bilingual)

**Department: Housing Education Services Work Arrangement: Onsite** **Housing Resource Associate (Bilingual)** ***Way Finders is a [Top Workplaces for Nonprofit](https://topworkplaces.com/company/way-finders/) organization, named as an employer of choice because our employees said so!*** **At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems.** Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) **Housing Resource Associate**. **The Housing Resource Associate provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner that exemplifies Way Finders’ mission and core values of respect and community support.** **Benefits include:** 20 days accrued paid time-off during year one | 15+ holidays annually | **Health, dental, and vision insurance options FROM DAY ONE** | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic **Wage starts between $19.50 and $22.50 per hour depending on equivalent qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled.** *This role will be performed fully onsite.* **Responsibilities include:** • Provide exceptional, friendly, and helpful service to all callers, clients, and visitors • Educate consumers about the organization’s programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary • Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options • Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to “real time” data entry into internal system • Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies • Maintain adequate supply of up-to-date program materials and forms in reception and resource areas • Manage, organize, and update information in all required databases and software applications • Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary • Work collaboratively to plan and prepare workshops for tenants and landlords • Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders • Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports • Proactively identify and inform the program managers of any issues that may adversely affect the department or organization **Requirements include:** • 2 years’ experience in office reception, at a call center, or in a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute • Preference for experience in human or community services • Bilingual (English/Spanish) verbal and written skills required • Demonstrated ability to communicate clearly and effectively, both verbally and in writing • Demonstrated ability in Microsoft Office, and comfort learning new technologies • Ability to organize and prioritize effectively in a fast-paced environment • Excellent problem-solving and networki…