Housing Program Specialist I (Anchorage)

## Description **Corporate Values: Integrity, Respectful, Leadership, Sustainable** **Alaska Housing Finance Corporation** **HOUSING PROGRAM SPECIALIST I** **ANCHORAGE, AK** **Position Summary:** Responsible for housing assistance administrative support **Reports to:** **Asset Supervisor, FIC Supervisor, Supervisory Housing Program Specialist or Regional Manager** **OVERVIEW** The incumbent of this position must have the ability to listen and communicate with a diverse group of individuals and must demonstrate excellent communication skills, both verbal and written. The incumbent must be able to handle irate and/or difficult persons with tact, diplomacy, and sensitivity. The incumbent must be able to determine priorities and manage multiple projects commensurate with Housing Authority standards. The incumbent must be able to work independently and as part of a team. **SUPERVISION RECEIVED AND EXERCISED: Non-exempt, non-supervisory position.** **Examples of Duties** The incumbent of this position is responsible for assisting the Supervisor in the administration of rental assistance program(s) for low-income clientele. The incumbent may be working in one, or all, of the following programs: Public Housing, Housing Choice Voucher, or Section 8 New Multifamily Housing. This includes, but is not limited to, the following duties: **Ensuring at least “standard” performance under HUD’s assessment system indicators:** 1. AHFC-Owned Housing: 1. Physical condition of the units, buildings, and systems; 2. Financial condition of the property; 3. Management performance of the property; 4. Resident satisfaction. 2. Privately-Owned Housing: 1. Proper application of subsidy and payment standards; 2. Proper determination of income and family contribution; 3. Adherence to Housing Quality Standards (HQS); 4. Prompt payment to owners. **Carrying out the work of the program in a manner that complies with all applicable Federal, State, and local laws, regulations, and AHFC policies and procedures related to:** 1. Civil and Disability rights; 2. Procurement of goods and services; 3. Rental integrity; 4. Data privacy laws. **Maintaining the financial health of the program, including responsibilities for:** 1. Minimizing vacant units days and vacancy loss; 2. Assisting with tracking of monthly and year-to-date income and expenditures; 3. Assisting with monitoring of cash flow at the properties; 4. Acceptance of rent, daily cash balancing and deposits, and appropriate entry of cash activities into AHFC computer systems; 5. Purchasing goods and services only when needed, when policies have been followed, and when funding permits; 6. Assisting with inventory control of all equipment, materials, and supplies; 7. Assembling information and assisting with preparation of reports as required. **Working with clients to ensure that they receive accurate and timely information, opportunities for input, and fair hearings on problems, including:** 1. Providing accurate program information to prospective applicants; 2. Providing information on applicant or client grievance procedures; 3. Assisting applicants with rental housing applications; 4. Assisting applicants with scheduling appointments for interviews and inspections; 5. Treating all client information with confidentiality, diplomacy, and sensitivity; 6. Providing appropriate community resource referrals. **Assisting with the capital planning and redevelopment process, including**: 1. Assisting Supervisor by collecting recommendations from staff about capital work needed and priorities for such work; 2. Assisting with the development of the annual capital plan. **Assisting in the day-to-day maintenance of the property, including:** 1. Logging and monitoring the prioritization, assignment, close-out, and quality control of resident maintenance requests; 2. Reporting any hazardous conditions, inspecting common areas, hallways, community rooms, and interior hallways, and ensuring that work orders are issued to a…