Houseman

**JOB DESCRIPTION** - Clean and maintain all corridors and public areas in accordance with all housekeeping procedures, standards, and safety and security rules and regulations to ensure guest satisfaction. - Meet the hotel standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule. - Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urns, trash and linens and note any areas that need immediate cleaning. - Remove soiled linen, terry and trash from the service areas and take to appropriate locations. - Clean lobby area (e.g. dusting, vacuuming, polishing). - Clean exercise facilities and vending areas - Aid section housekeepers as needed. - Respond to guest requests and questions and report any guest issues or lost and found items. - Clean toilets, sinks, mirrors, floors and counter tops in public and employee restrooms. - Complete all other duties as assigned by supervisor to include cross training. - Maintain equipment and report needed repairs to maintenance. - Replenish restroom and pool supplies as needed. - Responsible for sweeping, vacuuming and refuse disposal. **QUALIFICATIONS** - Ability to communicate effectively with the public and other employees. - Prior janitorial experience helpful. - Knowledge of floor buffer, extractor operation. **PERFORMANCE STANDARDS** - CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. - WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. - PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. - SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. - JANITORIAL SERVICES: Meet hotel’s standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule; pass most inspections. **ESSENTIAL FUNCTIONS** - Maintain work area neat and organized. - Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. - Report all unsafe conditions immediately. - Complete other duties as assigned by supervisor to include cross training. - Operate floor buffer and extractor. - Shampoo carpets. - Vacuum all carpeted areas (including offices). - Attend all mandatory meetings.