Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. - Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. - Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. - Handle guest complaints ensuring guest satisfaction. - Train and develop team members and ensure all required training is complete according to standards. - Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. - Assist staff with their job functions to ensure optimum service to guests. - Monitor and maintain cleanliness, sanitation, and organization of assigned areas. - Performs housekeeping, laundry, and houseperson functions whenever necessary. - Other duties as assigned. **Responsibilities** Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. **Qualifications** - Prior housekeeping experience in the hospitality industry; supervisory experience a plus. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - High school graduate or equivalent, some college preferred. - Bilingual English/Spanish a plus. - Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. **Job Type:** Full-time **Pay:** $19 an hour **Work Location**: In person **Benefits:** - Health insurance - Paid time off - 8 Paid holidays - Marriott Hotel Discounts - 2 Complimentary night hotel stays per year at any Shaner Hotel property - 1 Complimentary meal per shift worked - Located on bus and metro routes. ### About the Team Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline. ### About the Company **Shaner Hotel Group** Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!