Housekeeping Manager

# **Housekeeping Manager – Island Oaks Tiny Houses & RV Camping Resort** ## **Position Summary** The Housekeeping Manager is responsible for delivering impeccable housekeeping services and ensuring a consistently safe, clean, and welcoming environment for all guests. This role leads the housekeeping team with a focus on excellence, efficiency, and hospitality, maintaining high standards of cleanliness and sanitation across cottages, tiny houses, RV facilities, and public areas. The Housekeeping Manager plays a key role in achieving exceptional guest satisfaction scores while overseeing departmental operations, staff performance, inventory, and budget management. This position is central to creating a resort experience that blends the comfort of a vacation home with the consistency of a world‑class hospitality brand. ## **Key Responsibilities** ### **Operations & Quality Control** - Oversee daily housekeeping operations for all guest accommodations, including tiny houses, cottages, RV sites, and public spaces - Ensure all units are inspection‑ready, clean, and aligned with brand standards prior to guest arrivals - Conduct routine inspections of guest rooms, VIP accommodations, and owner units - Implement and enforce cleaning, sanitation, and safety protocols to maintain compliance and guest well‑being - Ensure all housekeeping equipment is properly maintained; coordinate repairs or replacements as needed ### **Team Leadership & Development** - Recruit, hire, onboard, train, and mentor housekeeping staff to deliver exceptional service - Lead by example, fostering a positive, accountable, and guest‑centric culture - Create staff schedules to ensure adequate coverage during peak and off‑peak periods - Monitor employee performance, provide feedback, and conduct evaluations - Promote teamwork, communication, and professional growth within the department ### **Guest Experience & Satisfaction** - Maintain high guest satisfaction scores through consistent cleanliness and responsiveness - Monitor guest feedback and implement improvements based on reviews and surveys - Address and resolve guest complaints promptly and professionally - Work closely with front desk and operations teams to ensure seamless guest transitions ### **Budgeting, Inventory & Reporting** - Manage the housekeeping department budget, ensuring cost control and operational efficiency - Track and analyze operating expenses, labor costs, and supply usage - Maintain accurate inventory of cleaning supplies, linens, and equipment; reorder as needed - Develop and present reports on department performance, productivity, and guest satisfaction - Identify opportunities to improve efficiency and reduce waste without compromising quality ### **Planning & Continuous Improvement** - Establish departmental goals and performance objectives aligned with resort standards - Develop systems to improve productivity, turnaround times, and service consistency - Stay current with industry best practices in environmental services (EVS), cleaning techniques, and hospitality trends - Collaborate with leadership to enhance overall guest experience and brand reputation ## **Requirements** ### **Education & Experience** - High school diploma or GED required; hospitality or management training preferred - Minimum of 3+ years of supervisory experience in housekeeping (Executive Housekeeper, Housekeeping Director, or similar role) - At least 2+ years of experience in hospitality, resort, hotel, or guest services operations ### **Skills & Competencies** - Strong knowledge of housekeeping operations, sanitation protocols, and EVS standards - Proven leadership experience, including recruiting, hiring, and evaluating staff - Excellent organizational and time‑management skills; ability to multitask effectively - Demonstrated budget management and cost control experience - Strong problem‑solving skills and ability to thrive under pressure - Outstanding interpersonal and communication skills (oral and writ…