Housekeeping Coordinator

**JOB OVERVIEW** The Housekeeping Coordinator serves as the central communication hub for the Housekeeping Department, ensuring the efficient coordination of daily operations in a fast-paced, full-service hotel. This position provides administrative support, manages room status updates, coordinates work assignments, communicates with guests and hotel departments, and ensures timely fulfillment of guest requests while maintaining the highest standards of hospitality and operational excellence. Such a role plays a critical role in delivering exceptional guest experiences by supporting housekeeping operations, maintaining accurate records, facilitating effective communication, and promoting teamwork across all hotel departments. **WHAT WE OFFER** - Pay rate: $26 per hour - 401(k) with company matching - Complimentary Employee Meals - Exclusive worldwide Hilton employee travel discount program - ... and more **DUTIES AND RESPONSIBILITIES** - Deliver exceptional guest service by providing genuine hospitality and creating positive guest experiences - Respond promptly and professionally to guest inquiries, requests, and concerns, demonstrating empathy, sound judgment, and effective service recovery - Provide accurate information regarding hotel facilities, amenities, services, and local attractions. - Coordinate daily work assignments for Room Attendants, Housepersons, and Public Area Attendants to support efficient departmental operations - Monitor housekeeping productivity and communicate priorities to ensure timely completion of guest rooms and public areas - Maintain accurate room status within the property's management system, including updates for clean, inspected, occupied, vacant, out-of-order, and out-of-service rooms - Communicate room availability and operational updates with the Front Office to facilitate guest arrivals, departures, and room assignments - Coordinate communication between Housekeeping, Engineering, Front Office, Laundry, Security, and other departments to ensure efficient hotel operations - Receive, prioritize, and dispatch maintenance requests, following up to ensure timely resolution. - Coordinate and monitor the timely fulfillment of guest requests, including amenities, linens, and housekeeping services - Provide administrative support to Housekeeping leadership by preparing, maintaining, and organizing departmental reports, logs, records, and required documentation - Ensure departmental forms, records, and reports are completed accurately and submitted in accordance with established procedures - Assist with attendance tracking, scheduling support, payroll documentation, and other administrative functions as assigned - Answer and manage a high volume of telephone calls, radio communications, and electronic requests from guests, team members, and other departments - Maintain organized departmental files, records, and office systems while safeguarding confidential guest, employee, and company information - Maintain a clean, organized, and professional housekeeping office and monitor office supply inventory to ensure operational readiness - Support departmental productivity by identifying operational issues, communicating concerns promptly, and assisting with workflow improvements. - Foster effective communication and collaboration across all hotel departments to promote seamless operations and exceptional guest satisfaction - Maintain compliance with hotel policies, brand standards, safety procedures, and departmental operating guidelines - Support a positive, team-oriented work environment by assisting coworkers during periods of high occupancy and operational demand - Perform other duties as assigned by Management **QUALIFICATIONS AND REQUIREMENTS** **Education & Experience** - High school diploma or equivalent required - Minimum 3 years of experience in housekeeping, front office, hospitality, or a related hotel operations role preferred - Previous experience in an administrative, coordinator, or supe…