Housekeeper

## Description **Housekeeper** **The Reserve Club at WoodsideDepartment: Housekeeping / Club OperationsReports To: Assistant General Manager and/or Housekeeping Supervisor/Facilities ManagerFLSA Status: Non-Exempt** **Position Summary** The Housekeeper is responsible for maintaining the cleanliness, appearance, and overall presentation of The Reserve Club's facilities, amenities, and grounds to support an exceptional member and guest experience. This position plays a vital role in preserving the Club's commitment to excellence by ensuring all facilities are clean, safe, organized, and welcoming. Consistent with the standards of The Reserve Club and the principles of professional club management promoted by the Club Management Association of America (CMAA), Housekeepers are expected to demonstrate integrity, attention to detail, accountability, and a service-first mindset while contributing positively to the Club's culture and member experience. **Essential Duties and Responsibilities** Responsibilities include, but are not limited to: Cleaning and Facility Care - Maintain the cleanliness and appearance of all Club facilities, amenities, and member-use areas throughout The Reserve Club property. - Responsibilities may include, but are not limited to, all Clubhouse areas, pool, tennis, pickleball, and recreational facilities, golf course comfort stations and rest areas, event venues, outdoor gathering spaces, common areas, and other Club-owned, managed, or operated facilities. - Perform routine cleaning, deep cleaning, and special cleaning projects as assigned. - Vacuum, sweep, mop, dust, sanitize, polish, and maintain floors, fixtures, furniture, equipment, and high-touch surfaces. - Clean windows, mirrors, restrooms, entrances, hallways, patios, and public spaces. - Empty trash and recycling receptacles and maintain waste collection areas. - Replenish restroom supplies and facility amenities. - Monitor facilities throughout the day and respond promptly to housekeeping needs. - Report maintenance deficiencies, safety concerns, and repair needs to management. - Properly use, maintain, and store cleaning equipment, chemicals, and supplies. **Event and Member Support** - Assist with cleaning and preparation for Club events, tournaments, meetings, banquets, weddings, and special functions. - Ensure event spaces are clean, organized, and properly maintained before, during, and after events. - Support the overall member experience through responsiveness, professionalism, and attention to detail. **Safety and Sanitation** - Follow all Club safety procedures, sanitation standards, and housekeeping protocols. - Maintain compliance with health, safety, and workplace regulations. - Immediately report accidents, hazards, unsafe conditions, or security concerns. - Utilize cleaning products and equipment in a safe and responsible manner. **Member Service** - Interact with members, guests, and fellow employees in a courteous, professional manner. - Respond positively and promptly to reasonable member requests. - Support a culture of hospitality, teamwork, and service excellence. - Represent The Reserve Club in a professional manner at all times. **Trust, Security, and Confidentiality** As a private club employee, the Housekeeper is entrusted with access to member spaces, Club facilities, and operational areas. Maintaining the trust and confidence of the membership is an essential function of this position. - Demonstrate honesty, integrity, discretion, and professionalism at all times. - Respect the privacy, property, and confidentiality of members, guests, and fellow employees. - Promptly report lost and found items, security concerns, suspicious activity, or safety issues. - Exercise sound judgment when working independently throughout Club facilities and grounds. - Uphold The Reserve Club's commitment to providing a secure, respectful, and welcoming environment for all members and guests. **Qualifications** - High school diploma or equival…