House Supervisor

**Job Summary** The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff. **Essential Functions** - Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs. - Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization. - Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support. - Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care. - Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation. - Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery. - Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services. - Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations. - Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies. - Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported. - Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards. - Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency. - Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed. - Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction. - Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. **Leadership Responsibilities** - **Supervision and Staff Management** - Supervises, trains and oversees departmental staff. - Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. - Assists with and contributes to performance evaluations and goal setting. - **Strategic Planning and Financial Oversight** - Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. - Monitors expenditures, ensuring cost-effective delivery of services. - May contribute to evaluation and implementation of new technologies to enhance operational efficiency. - May contribute to development of departmental policies, procedures and protocols. - **Quality Assurance and Regulatory Compliance** - Ensures compliance with all relevant regulatory bodies. - May participate in audits, inspections and accreditation processes as applicable. - Follows established quality control practices to ensure accuracy, consistency and safety. - **Collaboration and Communication** - Works closely with leadership teams to coordinate and improve service delivery. - Stays up-to-date with industry advancements, new technologies, and regulatory changes. - **Staff Responsibilities** - May work in a staff role, when re…