Hotel Server - Breakfast/Dinner/Banquets

| OUTLET SERVER | JOB DESCRIPTION $10.00 (tipped) | | --- | --- | **DEPARTMENT:** Food & Beverage **REPORTS TO:** Food & Beverage Manager / Supervisor **STATUS:** Non-exempt | **JOB SUMMARY** | | | --- | --- | The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. | **QUALIFICATION STANDARDS** | | | --- | --- | Education & Experience: - High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: - Flexible and long hours sometimes required. - Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. - Ability to stand during entire shift. - Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. ## General Requirements: - Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. - Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. - Must be able to multitask and prioritize departmental functions to meet deadlines. - Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. - Attend all hotel required meetings and trainings. - Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. - Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations. - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. - Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. - Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. - Must be able to cross-train in other hotel related areas. - Must be able to maintain confidentiality of information. - Must be able to show initiative, including anticipating guest or operational needs. - Perform other duties as requested by management. - Maintain a friendly and warm demeanor at all times. | **DUTIES & FUNCTIONS** | | | --- | --- | Fundamental Requirements: - Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. - Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. - Have a thorough knowledge of menus and current specials in applicable outlets. - Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. - Pre-bus all tables removing soiled dishes after each course. - Be familiar with the operation of the P.O.S system. - Perform cashiering functions by closing checks and preparing end of shift paperwork. - Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. - Ensure that tables and side stands are kept stocked, tidy and clean. - Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade). - Breakdown trays of soiled dishes and linen in the dishroom according to established standards. - Answer the telephone according to standards. - Consistently upsell food, beverage and promotional items to guests. - Be familiar with fire extinguishers, locations and know how to use them. - Receive and deliver food and beverage orders and collect payment. - Ensure overall guest satisfaction.