Hotel Sales Coordinator

**Hotel Sales Coordinator** **Residence Inn Hammond** **Job Summary:** The Sales Coordinator is responsible for providing administrative support to the sales team to ensure efficient operations and successful sales activities. This role involves managing client inquiries, preparing proposals, coordinating meetings, processing bookings, and assisting in the execution of sales and marketing strategies. The Sales Coordinator plays a key role in maintaining customer relationships and supporting the sales team to meet revenue goals for the hotel. **Key Responsibilities:** **Sales Support & Coordination:** - Provide administrative support to the sales team by handling daily inquiries, scheduling meetings, and organizing travel arrangements. - Prepare and distribute sales proposals, contracts, and agreements for potential clients. - Assist with managing the hotel's sales CRM (Customer Relationship Management) system, ensuring accurate and up-to-date client information and sales activity records. - Coordinate and schedule appointments, meetings, and site visits for sales managers or the director of sales. - Help prepare presentations and reports for sales meetings, including performance tracking, client analysis, and sales targets. **Client Communication & Relationship Management:** - Respond to phone calls, emails, and online inquiries from potential clients, providing information about the hotel’s services, availability, and pricing. - Assist in managing and maintaining client accounts, ensuring excellent service and follow-up to build long-term relationships. - Provide clients with information about meeting space, catering services, guest accommodations, and other hotel offerings. - Help ensure a smooth process for booking and confirming client reservations, group bookings, and event requests. - Maintain a professional and friendly communication approach when dealing with clients, both internal and external. **Event & Group Coordination:** - Assist the sales team in managing event details, including scheduling meetings and coordinating catering, room arrangements, and AV requirements. - Ensure that all event and group bookings are accurately entered into the system and updated as needed. - Work with the event or conference services team to coordinate logistics for groups, meetings, and conferences. - Support the planning and execution of sales promotions, events, and marketing activities to attract new business and retain existing clients. **Reporting & Documentation:** - Assist in compiling and maintaining sales and marketing reports, tracking performance against goals. - Provide regular updates to the sales team on the status of client accounts, bookings, and leads. - Ensure all client communication, bookings, and contracts are accurately documented for easy reference. - Process and file sales contracts and other related documents as per company standards. **Administrative Tasks:** - Perform general office duties such as filing, organizing records, and maintaining the sales department’s calendar. - Assist in organizing and preparing materials for sales presentations, trade shows, and promotional events. - Help maintain and update the sales team’s marketing materials, brochures, and promotional collateral. **Collaboration & Teamwork:** - Work closely with the marketing and operations teams to ensure that sales initiatives are aligned with hotel goals and branding. - Act as a liaison between the sales team and other hotel departments to ensure seamless communication and coordination of guest requests. - Participate in regular sales meetings and provide input on potential opportunities, strategies, and performance reviews. **Qualifications:** **Education & Experience:** - High school diploma or equivalent required; bachelor’s degree in Business, Hospitality Management, Marketing, or a related field preferred. - Previous experience in a sales, marketing, or administrative support role, preferably in the hotel or hospitality industry…