Hotel Operations Manager - Berlin (m/f/d)

ABOUT NUMA Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation. YOUR MISSION: As an Operations Manager, you are the operational engine for a group of Numa properties. Your mission is to work with and lead a team of on-site Operations Coordinators to flawlessly execute our brand and operational standards, bringing your properties to the next level and ensuring our guests have consistently exceptional stays. You don't just oversee the daily operation; you use data to guide your team's focus and to raise the bar, safeguard and keep our buildings in good shape, and ensure financial accuracy and efficiency. You are the calm, decisive problem-solver, leading your pack, ensuring our tech-enabled hotel model runs seamlessly at scale. YOUR OBJECTIVES: In this role, you will: Define & Drive Data-Led Gameplans: Move beyond day-to-day firefighting. Analyze operational metrics, guest feedback, and maintenance logs to identify trends, optimize daily processes, and direct your team's attention to where it is needed most. Elevate Quality Standards: Own quality. Act as the ultimate quality control for your properties; you know them inside out. Lead weekly meetings with our external partners to ensure that our high standards for cleanliness, maintenance, and brand consistency are rigorously executed across all your locations. Execute Capex and Facility Management Projects: Take responsibility for the physical health of your buildings. You oversee preventative maintenance programmes, execute property improvement projects, and manage relationships with landlords and external contractors. Lead & Empower the Team: Manage, coach, and guide a team of Operations Coordinators. You are on-site with them; you ensure they have the tools, structure, and support needed to execute their daily on-site tasks flawlessly and deliver exceptional guest experiences day-in and day-out. Cross-Functional Execution: Act as the bridge between your ground team and central departments (like Guest Experience, Tech, and Finance), ensuring company-wide initiatives are rolled out smoothly and local insights are shared. Manage Finances: Support the financial health of your set of properties. You will approve invoices, juggle an operational budget, and collaborate closely with financial controllers to ensure accurate P&Ls and expense tracking and drive financial optimization initiatives. ABOUT YOU: We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have: English Fluency: (C1+ required). Team Empowerment: Strong people skills with the ability to coach, structure, and motivate a distributed, hands-on team. Data-Driven Mindset: A highly analytical approach—you know how to look at the numbers and translate them into practical action to lift quality and enhance efficiency. Financial Awareness: Experience managing operational budgets, approving invoices, and understanding the basic building blocks of a financially healthy operation A True Hands-on Mentality: You are in your element w…