Hotel Manager

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: 225 N. 13th Street in Center City, Philadelphia The Role Reporting to an Area General Manager, as Hotel Manager you will work as the leader of a high-performing team that delivers high-quality outcomes for Kasa's property partners and guests. You will be responsible for the day-to-day operations of your property, or portfolio of properties, and for exceeding the expectations of every guest who walks through your doors. You’ll lead a team of employees at one or more properties in a defined geographic area. These employees may span departments that include Front Desk, Housekeeping, Maintenance, Security, and F&B. You’ll ensure that your team effectively prioritizes their workflows while Kasa standards are always met. You will spend approximately 95% of your time onsite, coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards. You will communicate with partners and guests to resolve issues, develop creative strategies to improve performance, and participate in revenue, marketing, and operational performance conversations. You will also define and evaluate the activities of a broad set of indirect stakeholders both within your property(ies) and with external vendors and other third parties. To be successful, you will integrate the Kasa core values–Seek the Root Cause, Hall of Fame Hosts, Feed Two Birds with One Scone, and Fearless Feedback–into the decisions you make and the actions you take. Key Responsibilites Oversee operations at your assigned property(ies), which may include rooms, housekeeping, maintenance, security, and F&B. Own property-level projects to include minor renovations and CapEx projects. Lead, develop, delegate as necessary, and hold teams accountable. Design and manage the guest and employee journeys; proactively looking for ways to reduce effort, as well as surprise and delight guests, along each journey touchpoint. Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team. Monitor guest feedback across all channels and work to eliminate recurring issues. Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model. Build relationships with local businesses, vendors, and the broader community. Requried Attributes Experienced Hospitality Leader: 4+ years of hotel management experience. Proficiency with property management systems and other core hospitality software. Guest Experience and Culture Champion: Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics). Experience using OTA reviews to drive improvements. Track record of building a service-first culture that reduces complaints and increases repeat visits. Revenue and Yield Management: Fluent in RevPAR/TRevPAR, ADR, and occupancy optimization; able to work with revenue management teams and systems. Effectively identifies, prio…