Hotel Guest Service Representative

Do you want to work for a great company with competitive benefits and pay? The Aloft Seattle Sea-Tac Airport is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! **Benefits:** - **Medical, dental, and vision offered after qualification period** - **Competitive performance bonuses - potential for up to $600 monthly** - **401k with match offered after qualification period** - **Employee discounts at Marriott Hotels worldwide** - **SeaTac Sick Pay** - **Vacation time accrued based on hours worked** - **Overtime pay for holidays worked, 10 holidays per year** - **Free parking** **Job Description:** - Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction - Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities - Controls and records financial transactions a front desk - Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone - Maintains a friendly, cheerful, and courteous demeanor at all times - Performs other duties as assigned, requested, or deemed necessary by management - Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations - Aids other associates and departments to contribute to the best overall performance of the department and the hotel - Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management **Preferred Skills:** - Strong Computer skills, including Microsoft Office - Ability to type 40+wpm - Able to learn new web applications - Previous customer service experience preferred - Strong work ethic - Able to stand for extended periods of time - Able to lift up-to 20 lbs. - Must be able to work weekends and holidays