Hotel Front Desk Ambassador - Full Time (Harrah's Laughlin)

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice! When you join our team, you’re stepping into a company built on hospitality, teamwork, and exceptional guest service. At Caesars Entertainment, we invest in our people, support career growth, and create an environment where you can thrive. **What Sets Us Apart** - Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners - Student Loan Debt Assistance to help lighten your financial load - A People‑First Culture where every team member is valued - Affordable Medical, Dental & Vision Plans with flexible options - 401(k) with Company Match to support your long‑term financial goals - Caesars Entertainment’s Signature Family‑Style Service that makes our workplace feel like home - Paid Time Off so you can recharge - Exclusive Discounts on hotel stays, dining, entertainment, retail, and more **Front Desk Ambassador – Harrah’s Laughlin** **Must be 18 years of age or older** We’re looking for a friendly, detail‑oriented Front Desk Ambassador to welcome guests, assist with check‑ins and check‑outs, and ensure a smooth and memorable stay. As the first point of contact for many of our guests, you’ll play a key role in delivering our signature Family‑Style Service. ### Responsibilities **What You’ll Do** - Greet guests warmly and determine reservation status - Search reservation systems, print registration forms, verify identification, and obtain signatures - File and retrieve registration forms during check‑in and check‑out - Prepare room keys and assign rooms based on guest needs and preferences - Assist with billing inquiries, adjustments, and refunds - Block rooms for Groups, VIPs, Sales, and Casino departments - Perform additional duties as assigned to support front‑of‑house operations - Maintain availability for scheduled shifts - Deliver Caesars Entertainment’s Family‑Style Service at all times ### Qualifications **What We’re Looking For** - High school diploma or equivalent - One or more years of related experience in hospitality, customer service, or a similar role preferred - Strong communication skills and the ability to interact professionally with guests - Ability to read and write simple lists, memos, and business correspondence - Basic math skills (addition, subtraction, multiplication, division) - Working knowledge of Microsoft Office products - Familiarity with company policies, procedures, and safety regulations **Be Part of Something Legendary** If you’re ready to bring your hospitality skills, professionalism, and warm personality to Harrah’s & Tropicana Laughlin, we’d be proud to welcome you to the Caesars Entertainment family.