Host

**Position: Duffy’s Host Job Description** **Reports to: General Manager** **Job Summary:** Responsible for providing a lasting first and last impression to every Duffy’s guest while controlling the restaurant's flow. ***Major areas of responsibility:*** - Greet guests and seat them at tables or in waiting areas. - Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. - Provide guests with menus. - Answer telephone calls and respond to inquiries or transfer calls. - Input takeout orders accurately into POS system. - Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation. - Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed. - Receive and record guest dining reservations. - Inspect dining and serving areas to ensure cleanliness and proper setup. - Inform guests of establishment specialties and features. - Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. - Assist other restaurant workers by serving food and beverages, or by bussing tables. - Direct guests to bar area while waiting for a table. - Strong MVP Program knowledge. - Maintain a positive and professional approach to coworkers and customers. ***Qualification Standards*** - Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. - Initiative — Job requires a willingness to take on responsibilities and challenges. - Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. - Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations. - Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. - Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. - Integrity — Job requires being honest and ethical. - Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. - Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. - Social Orientation — Job requires preferring to work well with others rather than alone. ***Essential Functions*** - Stand for long periods of time. - Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. - Repeat the same movements. - Walk or stand for long periods of time. - See details of objects that are less than a few feet away. - See details of objects that are more than a few feet away. - See differences between colors, shades, and brightness. - Understand the speech of another person. - Speak clearly so listeners can understand. - Use stomach and lower back muscles to support the body for long periods without getting tired. - Keep your hand and arm steady while moving. - Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). - Bend, stretch, twist, or reach out their body. - Be physically active for long periods without getting tired or out of breath. - Focus on one source of sound and ignore others. - Hear sounds and recognize the difference between them. - Use muscles to lift, push, pull, or carry heavy objects. - Use muscles for extended periods without getting tired. - Determine the distance between objects. - Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. - React quickly using hands, fingers, or feet. - Add, subtract, multiply, or divide quickly and correctly. - Multitasking different work activities and shifting attention from one task to another. - Heav…