Hospitality Manager

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. The Hospitality Manager provides leadership, coordination, and operational oversight for hospitality services within assigned residential treatment facilities in Duncansville. This role ensures a safe, clean, welcoming, and recovery-oriented environment through management of dining services, environmental services, housekeeping, janitorial operations, linen services, and overall facility aesthetics. This leader partners closely with operational, clinical, facilities, and hospitality teams to enhance service quality, client experience, employee engagement, operational efficiency, and regulatory compliance across the campus. * * * ### **Schedule** **Monday – Friday** (flexibility required based on operational needs) * * * ### **Key Responsibilities** - Provide leadership and oversight of dining, housekeeping, environmental services, janitorial operations, linen services, and facility appearance - Ensure consistent standards for cleanliness, safety, infection control, and hospitality services - Support initiatives that enhance client experience, employee engagement, and operational performance - Utilize metrics, reporting tools, and quality indicators to drive continuous improvement - Lead staffing efforts including recruitment, onboarding, scheduling, coaching, and performance management - Supervise and support Hospitality team members, including Dining and Guest Services Supervisors (structure may vary by facility) - Promote accountability, engagement, professional growth, and staff retention - Oversee food service delivery to ensure compliance with nutritional, safety, and sanitation standards - Manage room turnover, deep cleaning schedules, linen processes, and facility presentation - Monitor inventory including supplies, linens, furniture, and hospitality resources - Oversee purchasing, cost control, and supply utilization within budget guidelines - Identify opportunities to improve workflows, reduce waste, and increase efficiency - Ensure compliance with company policies, accreditation standards, and regulatory requirements - Participate in audits, inspections, and survey readiness activities - Collaborate cross-functionally with Executive Directors, Clinical, Dining, Facilities, and Corporate teams - Maintain confidentiality and complete all required training - Perform other duties as assigned * * * ### **Supervisory Responsibilities** - Provide direct supervision, coaching, and performance management for hospitality staff - May directly oversee Dining Supervisors, Guest Services Supervisors, and related roles depending on site structure * * * ### **Qualifications** **Required:** - 5+ years of experience in hospitality, environmental services, dining operations, facility operations, or related field - 2+ years of supervisory or management experience **Preferred:** - Bachelor’s degree in Hospitality Management, Business Administration, Healthcare Administration, or related field - Experience in healthcare, behavioral health, residential treatment, or similar environments * * * ### **Skills & Competencies** - Strong leadership and team development skills - Knowledge of hospitality operations, environmental services, and dining programs - Understanding of infection control, sanitation, and regulatory standards - Excellent communication, organization, and problem-solving ability - Ability to manag…