Hospitality Guest Experience Agent positions focus on delivering results in their domain. This page aggregates open Hospitality Guest Experience Agent roles and what employers typically expect.
**About Sosuite Inc** **Sosuite** is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia. **About the role** - **We are only considering offshore, contract-based candidates for this role.** - Our Guest Experience Agents play one of the most critical roles at the company. - This role is perfect for anyone who loves solving problems and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. We'd love to hear from you if you’re ready for an evolving and fast-paced environment focused on delivering amazing guest experiences! **What you'll do** - Respond to day-to-day guest requests, issues, and other general questions about the cities Sosuite operates in - Answer phone calls, text messages, emails, and messages through various booking platforms - Guide guests through the Sosuite experience, ensuring they have an incredible experience - Help guests troubleshoot minor technology issues (e.g., access to units, wifi connectivity, payment issues) - Work alongside the operations team for task scheduling, and support the finance team in capturing ancillary revenue **Qualifications** - Someone comfortable with using technology and multiple programs and applications - Mastery of English writing and speaking - Guest-centric and positive mindset - Organized, hardworking, and detail-oriented - Comfortable with ambiguity and rapidly shifting priorities - Thrives in a fast-paced environment - Ability to work effectively both in a team environment as well as independently - Extremely comfortable in independent problem solving with the humility to ask for help when needed - Flexible schedule and open to working overnight and weekends (company operates on EST) - 2+ years experience working in hospitality, service, and customer experience **** **Benefits** - Accrued Paid Time Off and paid Sick Leave - Flexible Unpaid Time Off - A team to help you grow professionally and personally - Overtime pay: 1.5x on Sosuite's observed holidays
Salary estimate
$81,000 – $109,000/yr
Provided by the employer.
Resume tips for Hospitality Guest Experience Agent applicants
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Interview preparation
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About Sosuite
Sosuite is actively hiring on Jobedly. Explore their open roles and what it's like to work there.