Hospital Director of Operations

**Hospital Director of Operations** **|** **24H Veterinary Emergency and Specialty Hospital | $130-160K/year** **| Retention Bonus Available (up to $75,000!) |** **+ a** **nnual profit-sharing bonus plan** **| Relocation Assistance Available | Full-Time, Benefits | Anchorage, AK** We’re searching for a committed, experienced **Hospital Director of Operations** to join our dynamic team at **PET Emergency Treatment (PET ER)**—a thriving, 24-hour emergency and specialty hospital in beautiful Anchorage Alaska—you’ll be joining an organization that is all about delivering superior veterinary care with compassion! **PET ER** provides specialty and 24-hour emergency care services to pets and their owners in the Anchorage bowl and surrounding communities. Our highly skilled veterinarians and staff are dedicated to serving animals with exceptional specialty, emergency and referral care, providing compassion to the people who love them, and supporting the local veterinary community at any time of day or night. Being in Alaska we can get called upon to support the Iditarod and occasional work with Sea Life Center. PET is proudly accredited by the American Animal Hospital Association. **Schedule and Compensation:** - Consistent flexibility in scheduling is necessary for this position. The ideal candidate will be able to work across multiple shifts, including day and evening hours. - The compensation range is $130-160K annual salary. - Up to a 3 year retention bonus in the amount of $75,000! - $15,000 @ 6 months in role - $20,000 @ 12 months in role - $40,000 @ 36 months in role - Annual profit-sharing bonus plan. - Relocation package is available **Qualifications:** - **Experience:** 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting. - **Skills:** Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability. - **Ideal Background:** Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA. - **Education:** Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA **Key Responsibilities** **Envision** – Strategic Leadership & Decision-Making - Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations. - Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results. - Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose. **Transform**– Innovation & Operational Excellence - Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices. - Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience. - Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness. - Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction. **Engage** – Cross-Functional Collaboration & Communication - Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders. - Foster transparent communication across all levels of the hospital, aligning teams toward shared goals. - Balance diverse stakeholder perspectives to support inclusive, strategic decision-making. **Develop** – Talent Growth & Team Culture - Develop and lead a high-performing hospita…