Hospital Based Patient Advocate

Make a real difference in patients’ lives—join **Elevate Patient Financial Solutions** as a **Hospital Based Patient Advocate** and help guide individuals through their healthcare financial journey. This full-time position is located 100**% onsite at a hospital in Nashville, TN,** with a **Sunday-Thursday schedule from 8:00am - 4:30pm**. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference? As a **Hospital Based Patient Advocate**, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This **onsite, hospital-based role** places you at the heart of patient financial advocacy—meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments. **Job Summary** The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. **Essential Duties and Responsibilities** - Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. - Complete the appropriate applications and following through until approved. - Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. - Provide exceptional customer service skills at all times. - Maintain assigned work queue of patient accounts. - Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. - Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. - Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. - Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. - Conduct in-person community visits as needed to acquire documentation. - As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. - Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. - Regular and timely attendance. - Other duties as assigned. **Qualifications and Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. - Some college coursework preferred - Prior hospital experience preferred - Adaptability when dealing with constantly changing processes, computer systems and government programs - Professional experience working with state and federal programs - Critical thinking skills - Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled…