Home Care Staffing Scheduling Coordinator

### Job Overview The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment. ### Responsibilities & Duties - Fill open caregiver shifts based on client needs, caregiver availability, and service requirements. - Manage same-day call-offs and urgent schedule changes. - Coordinate with care managers regarding client needs, staffing priorities, and service continuity. - Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns. - Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions. - Maintain accurate schedule records, updates, and handoffs between shifts. - Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases. - Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts. - Support smooth shift transitions and communicate relevant updates to the next shift. - Contribute to schedule stability, coverage planning, and service quality. ### Required Qualifications - 3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role. - Strong verbal and written English communication skills. - Ability to manage multiple moving parts in a fast-paced, service-driven environment. - Strong judgment and decision-making under pressure. - Ability to communicate professionally with clients, family members, and internal team members. - Comfortable handling urgent staffing issues, call-offs, and last-minute changes. - Strong organizational skills and attention to detail. - Able to work weekends as part of a full-time schedule. ### Preferred Qualifications - Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch. - Experience in logistics dispatch or similar real-time coordination roles. - Experience using WellSky or comparable scheduling / workforce systems. - Background in a proactive service environment rather than a purely scripted call center role. ### Educational Requirements & Certifications - Bachelor’s degree preferred but not required. - Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education. - HMO with 1 free dependent upon hire - Life Insurance - 20 PTO credits annually - VL and SL cash conversion - Annual Performance-Based Merit Increases and Employee Recognition - Great Company Culture - Career Growth and Learning - Night Differential **Work Schedule** - **NIGHT SHIFT** (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST) - **SHIFTING SCHEDULE** with weekend shift coverage - **WORK FROM HOME** - Php 40,000 - 44,500 all in