Helpline Counselor

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be. The **Helpline Counselor** provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most presenting needs. This position performs work of a specialized, confidential nature on matters that impact clients, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are required. **ESSENTIAL DUTIES AND RESPONSIBILITIES**: - Provides appropriate information and referrals to social service agencies for callers contacting the Helpline. - Ensures data is accurately entered into the client database in a timely manner. - Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations. - Participates in trainings, seminars, workshops and in-services related to program and professional development. - Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills. - Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs. - Provides outstanding customer service to callers & accurately documents all calls into software. - Adheres to confidentiality policies and procedures as well as HIPAA regulations. - Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS). **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. **WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work is performed primarily in a hybrid work environment under pressure and requires the ability to quickly adjust to changing priorities and demands. *PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!* *ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exem…