Helpful Hearts Health Services Inc

**Benefits:** - 401(k) matching - Bonus based on performance - Competitive salary - Opportunity for advancement - Paid time off - Training & development **Company:** Helpful Hearts Health Services Inc. **Location:** Maryland **Employment Type:** Full-Time **Schedule:** Monday to Friday, with occasional flexibility based on program and regulatory needs **About Helpful Hearts Health Services Inc.** Helpful Hearts Health Services Inc. provides person-centered supports to individuals with developmental disabilities across Maryland. Our mission is to promote dignity, independence, safety, community inclusion, and meaningful outcomes for the individuals we support. We are seeking an experienced, detail-oriented, and proactive Quality Assurance and Compliance Manager to help strengthen our internal quality systems, monitor service delivery, support regulatory compliance, and ensure our programs remain audit-ready. **Position Summary** The Quality Assurance and Compliance Manager is responsible for monitoring the quality, safety, documentation, and compliance of services provided by the agency. This role ensures that services are delivered in accordance with DDA requirements, OHCQ expectations, COMAR regulations, HCBS standards, person-centered plans, and agency policies. The ideal candidate must have strong knowledge of Maryland DDA services, excellent documentation review skills, and the ability to identify risks, hold team members accountable, and drive continuous improvement across programs. **Key Responsibilities** - Conduct routine quality assurance audits of participant records, service documentation, daily notes, nursing documentation, MARs, behavior support documentation, and program files. - Monitor implementation of Person-Centered Plans, nursing recommendations, behavior plans, goals, outcomes, and service authorization requirements. - Review incident reports and ensure timely follow-up, documentation, investigation, corrective action, and trend monitoring. - Properly identify, categorize, and review incident types to ensure accurate internal documentation, timely follow-up, and appropriate reporting through PCIS2 or other applicable reporting systems. - Complete the final review and submission of reportable incidents in PCIS2, ensuring accuracy, completeness, proper categorization, and timely regulatory reporting. - Support appropriate incident management practices, including internal review, follow-up tracking, PCIS2-related follow-up, and regulatory reporting expectations. - Conduct site visits and program reviews to monitor health, safety, cleanliness, documentation, staffing patterns, rights, privacy, dignity, and overall service quality. - Ensure programs remain prepared for DDA, OHCQ, Medicaid, licensing, HCBS, and other regulatory reviews. - Track corrective action plans and ensure identified issues are resolved timely and effectively. - Review staff documentation for accuracy, completeness, timeliness, and alignment with services provided. - Monitor staff training compliance and identify areas where additional training or coaching is needed. - Collect, organize, and maintain quality assurance data throughout the year to support the agency’s QA Plan, measurable outcomes, trend analysis, and annual quality improvement review. - Coordinate and support the agency’s standing committee meetings, including preparing agendas, organizing relevant QA data, documenting meeting minutes, tracking action items, and ensuring follow-up is completed. - Assist leadership with reviewing the agency’s QA Plan, identifying areas for improvement, and ensuring quality improvement activities are documented and implemented throughout the year. - Work closely with the Executive Director, Program Director, Program Coordinator, House Managers, nurses, and direct support staff to address compliance concerns and improve service quality. - Identify trends related to incidents, medication errors, documentation issues, staffing concerns, health a…