Helpdesk Support Specialist

Do you have a solid foundation of knowledge in IT and/or IT helpdesk environments? This is a great get-your-foot-in-the-door IT role that requires a focused and accountable individual. This position will work on site at the Marana Office. You must be within commuting distance of the work location to be considered for this role. The Helpdesk Support Specialist provides Tier 1 to Tier 2 technical support for end users, including hardware, software, and account-related issues. This role is responsible for managing assigned helpdesk tickets in a timely manner, supporting end-user computing environment, maintaining IT inventory, and contributing to the development of documentation and processes. The Specialist ensures timely resolution of incidents and delivers high-quality customer service while maintaining security and compliance standards. **Essential Functions**: - Configure, deploy, and support desktops, laptops, mobile devices, and peripherals - Install and maintain software applications and updates - Assist with onboarding/offboarding of users - Manage device inventory and asset tracking systems - Support remote users and VPN connectivity - Monitor and manage helpdesk ticketing system (incident, request, and escalation handling) - Provide troubleshooting for Windows OS, Microsoft 365, network access, and peripherals - Perform password resets, account unlocks, and user provisioning (Entra ID / AD) - Escalate complex issues to Tier 2/3 or engineering teams as needed - Maintain SLAs and ensure timely resolution of tickets - Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) - Assist with endpoint management tools (Intune/MDM) - Document recurring issues and solutions - Requires professional, customer-focused support | **Education** | High School Diploma or GED required | | --- | --- | | **Experience** | A minimum of one year of helpdesk or IT support experience required Experience with ticketing systems (TDX) preferred Experience supporting Windows environments and M365 tools Experience with Intune and Microsoft Defender preferred | SKT, Inc. is an EEO/Veteran/Disabled employer. For a general description of benefits, please visit: https://www.sktcorp.com/career-center/