Helpdesk Support Agent [2631-407585]

levelup · Manila

Full-timeSupportTechnology$136,000–$184,000/yr

About the Helpdesk Support Agent role

Helpdesk Support Agent positions focus on delivering results in their domain. This page aggregates open Helpdesk Support Agent roles and what employers typically expect.

Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. Position Overview The Helpdesk Support Agent serves as the primary line of internal support, responsible for troubleshooting business applications, managing user access, and ensuring smooth sales operations via live chat platforms like Slack and Zendesk. Essential to this role is proven, extensive experience with Salesforce and NetSuite, alongside 2–3 years of live chat customer service experience to resolve issues, document workflows, and escalate complex tickets to specialized engineering and business teams. promptly and efficiently. Reference: 2631-407585

Salary estimate

$136,000 – $184,000/yr

Provided by the employer.

Skills for this role

SalesforceSales

Resume tips for Helpdesk Support Agent applicants

Lead with measurable achievements relevant to Helpdesk Support Agent (numbers, scope, impact).
Mirror the exact keywords from the Helpdesk Support Agent posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Salesforce, Sales).
Keep it to one page for early-career, two pages for senior Helpdesk Support Agent candidates.