Help Desk Technician- Level II

**HELP DESK II- COMPUTER SECURITY SYSTEMS** Sentrillion is seeking to hire a full-time Help Desk II to our engineering maintenance team. Are you a talented, experienced computer and systems technician who wants to be part of a fast-growing, family-oriented company that makes a difference for your country and offers career growth opportunities nationwide? Do you thrive in a fast-paced and exciting work environment? Would you like to have your hard work recognized and rewarded? If so, then you are the person that we're looking for to join our team! Sentrillion works hard to attract and retain employees who are committed to the important work that we do for our customers and the nation. Many have been with us for more than a decade! To do this, we offer a full benefits package, training programs, and opportunities for advancement. And we maintain a collaborative corporate culture that values people, is honest and open, promotes teamwork, and encourages a healthy work-life balance. If this sounds like the opportunity to further your career that you've been looking for, apply for this position today! **A DAY IN THE LIFE OF AN HELP DESK II** As our Help Desk II, you will provide technical support to customers, Area Maintenance Technicians (AMT), and installation operations personnel. You will document all maintenance actions, assist with monitoring of open maintenance trouble tickets, solicit and maintain customer feedback. Other responsibilities include: - Create, open, update, and close maintenance records and document all actions taken to resolve issues. - Provide telephonic technical assistance and support. - Assign trouble tickets to appropriate maintenance personnel. - Monitor and report status of open trouble tickets. - Provide after-hours on-call telephonic technical support according to published schedule. - Remotely install software and device drivers on computers. - Remotely troubleshoot computer operating systems for hardware and software problems. You will spend much of your time working independently. Your interpersonal skills come in handy as you will clean and maintain tools, test equipment, and motor vehicles. Complete logbooks, daily timesheets, expense vouchers, and verbal and written status reports. Attend and complete developmental and refresher training to improve or maintain technical skills. **REQUIRED QUALIFICATIONS FOR AN HELP DESK II** - High school diploma or equivalent required. Associates Degree in Information Technology or related field preferred. - Knowledge of computers peripherals, hardware and software. - Troubleshooting a variety of computer issues - Installing hardware and software systems. - This position requires the ability to obtain and maintain required government issued security clearances. In order to meet this requirement, you must be a US Citizen. **ARE YOU READY TO JOIN OUR THE SENTRILLION TEAM?** Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs? Are you team-oriented and committed to professionalism and integrity? If you feel that you would be right for this Help Desk II position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! **ABOUT SENTRILLION** For nearly a quarter of a century, we have been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs. ***Sentrillion is an EEO Employer / Protected Vet / Disa…