Help Desk Technician I

## Overview **HELP DESK TECHNICIAN I (BHAK)** We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude. ## Responsibilities **Essential functions will include:** - Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem - Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment. - Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems. - Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval. - Assist other IT personnel with their job responsibilities as necessary. - Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars. - Perform job responsibilities with professionalism and courtesy; excellent customer & personal service. - Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. - Provide scheduled after hours on-call support for customers. - Perform other duties as assigned. ## Qualifications **Educational & Experience:** - Associate’s Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress. **Certificates, Licenses, Registration Requirements:** - Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress. - We require that these qualifications be completed prior to one calendar year after being hired. **Skills**: - Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring. **Knowledge**: - Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology **Abilities**: - Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information orderingAbility to sit/stand for prolonged periods of time; confined to workstation. - Ability to lift objects up to 50 lbs. - Prolonged use of video display terminals. - Reach/relocate items above shoulder. **SECURITY CLEARANCE REQUIREMENTS:** There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations. #LI-JR1