Help Desk Support - Overnights - Remote

Wunderlich-Malec Engineering is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have an IT Helpdesk Support Specialist position available for overnight shift. This person can work remotely and will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. Work hours include regularly scheduled business hours and after-hours coverage. **Please Note: This position isn't scheduled to sponsor a work visa.** **Responsibilities** - Accept initial IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system) - Attempts to resolve most of the support requests upon first contact with the user - Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management - Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images - Participate in new hardware and software rollouts - Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively - Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts - Support mobile device technology service requests and manage Microsoft Intune system for phones and tablets across the company - Responsible for allocating/purchasing new and used devices as requested and approved - Participates in companywide initiatives or projects as it relates to technology, equipment, or services - Administer user management controls over company software systems - Other duties as assigned **Required Skills and Education** - Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications - Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS - Basic understanding of networking and DNS - Good understanding of computer systems, mobile devices, and other tech products - Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems - Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences - Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision - Willingness to travel to all LSC locations, business functions, and training as needed for work - Additional certifications in Microsoft, Cisco, or similar technologies are a plus **Physical Demands of Position** Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment. **Working Environment** Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment. **Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. Full-time employees may be eligible for the following benefits:**Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel As…