Help Desk Support II

## **Keep Litehouse Foods Running with Exceptional IT Support** **We are seeking an experienced Help Desk Support II to join our team!** https://www.litehousefoods.com/ As a Help Desk Support II, you'll be the go-to resource for resolving complex technical issues that keep our employees and manufacturing operations running smoothly. You'll troubleshoot advanced hardware, software, and system issues, support production-critical technology, and partner with IT teams to deliver outstanding customer service. If you enjoy solving problems, mentoring others, and working in a fast-paced environment where no two days are the same, we'd love to hear from you. ### **What You'll Do** - Resolve escalated hardware, software, system, and application issues while delivering exceptional support through phone, email, remote tools, and in person - Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability - Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment - Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs - Administer user accounts, system access, security groups, onboarding, offboarding, and multi-device configuration - Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician - Promote IT security, compliance, and technology best practices across the organization - ### **What You Bring** - Associate's degree in Information Technology, Computer Science, or a related field required - 2–4 years of progressive IT support experience, including advanced desktop, application, and enterprise system troubleshooting - Experience supporting manufacturing or production environments preferred - Experience working with ticketing systems and meeting service level agreements in a fast-paced help desk environment - Strong knowledge of Windows operating systems, enterprise applications, hardware, networking fundamentals, VPNs, and IT security best practices - Excellent troubleshooting, communication, customer service, and organizational skills - Ability to manage multiple priorities while collaborating effectively across IT teams - CompTIA A+ certification required; Network+ or other technical certifications preferred ### ### **Great People Deserve Great Benefits!** - 401(k) with generous company match - Medical, dental & vision insurance - Life insurance and disability coverage - Paid time off and holidays - Employee stock ownership plan (ESOP) - Career development and internal promotion opportunities We're proud to be a **100% employee-owned** company where everyone has a stake in our success. At Litehouse Foods, your leadership drives real impact-for our products, our people, and our customers. Join a team where your contributions are seen, valued, and rewarded. **We do not offer sponsorship** All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.