Help Desk Specialist

Are you a recent graduate or entry level employee with a passion for technology and a desire to launch your career in the IT industry? If so, we have an exciting opportunity for you! IntePros Federal, a leading IT company based in Washington, DC, is seeking a Full-Time Entry Level Help Desk Specialist to join our team. As a Help Desk Specialist, you will have the chance to gain valuable hands-on experience while supporting our clients in resolving their technical issues. You will have the opportunity to work alongside a team of experienced professionals, receive on-the-job training, and develop your skills in a fast-paced, dynamic environment. This position requires a TS/SCI clearance, making it an excellent opportunity for individuals with an existing clearance. The position is onsite, located in Washington, DC 20002. In addition to the exciting work and valuable experience, IntePros Federal offers a competitive salary in the range of **$60,000 - $75,000** You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Unlimited training and certification reimbursement. ### **IntePros Federal: What drives us** For IntePros Federal, why we exist is to empower people to do the right thing by our coworkers, customers and community. This why statement is the basis for our core values and keys to success. ### **What would you do as a Entry Level Help Desk Specialist** As a Help Desk Specialist at IntePros Federal, your main responsibility will be to answer calls and provide exceptional customer service to end users. You will serve as the first point of contact for individuals seeking technical assistance, and it will be your role to address their questions and concerns in a polite and professional manner. Your ability to effectively communicate and troubleshoot technical issues will play a vital role in ensuring customer satisfaction. We value professionalism and believe in always doing the right thing, so you can expect a supportive and respectful work environment where your contributions are highly valued. ### **Are you a good fit for this Entry Level Help Desk Specialist job?** To excel in the role of Help Desk Specialist at IntePros Federal, the following skills and qualifications are necessary: Top Secret clearance is required, TS/SCI is preferred, Experience with ServiceNow Ticketing System, 0-1 years' experience in a technical support role is preferred. Excellent oral and written communication skills are requred to effectively interact with end users and provide clear instructions. Tihis person will need strong customer service skills to ensure a positive and professional experience for users,understanding the importance of timely issue resolution,the ability to multitask and work efficiently under tight deadlines, a methodical and proactive approach to problem-solving, with the ability to analyze issues and identify effective solutions. Previous call desk or help desk experience preferred but not required. This candidate should have an interest in current and emerging technologies, recognizing their potential impact on the Department. A passion for working in a small company, where your input, contributions, and ideas directly impact growth and success and a desire to build strong relationships with people and deliver a truly exceptional experience. In this role, you will have the opportunity to showcase your technical expertise, communication skills, and dedication to customer satisfaction. Our company culture values innovation, agility, and putting people first, providing an environment where you can thrive and make a meaningful impact. Knowledge and skills required for the position are: - Top Secret clearance is required - TS/SCI preferred - Experience with ServiceNow Ticketing System - 0-1 years' experience preferred - Excellent oral and written communication skills - Excellent customer service skills -…