Help Desk Specialist I

Help Desk Specialist​ This position requires an active ​Top Secret​ clearance to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75–80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes. ​​Help Desk Specialist​This position requires an active **​****Top Secret****​** clearance to be considered.*A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.*Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75–80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes. **Compensation & Benefits:** Estimated Starting Salary Range for **​****Help Desk Specialist****​**: $100,000- $111,944.19 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.**​****​****Help Desk Specialist****​** **Responsibilities Include:** - Provide end-user IT support for hardware, software, and network issues. - Respond to technical support requests via phone, email, and in-person interactions. - Troubleshoot, research, and resolve problems; document and track resolutions. - Deliver second-tier support for PC, server, and mainframe applications. - Collaborate with network services, software engineering, and application development teams. - Recommend system modifications to reduce recurring issues. - Assist with IT development for internal applications and tracking systems. - Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations. - Ensure timely resolution of technical problems and supervise help desk operations. - Performs other job-related duties as assigned **​****​****Help Desk Specialist****​** **Experience, Education, Skills, Abilities requested:** - High school diploma preferred; additional technical certifications a plus. - Minimum of two years of experience at the Department of State as a System Administrator. - Experience teaching, coaching, or mentoring personnel in State Department systems and regulations. - Strong problem-solving, organizational, communication, and interpersonal skills. - Proficiency in qualitative and quantitative research methods. - Ability to manage multiple tasks, work independently, and coordinate across teams. - Proficiency in English (written and spoken) and Microsoft Office Suite. - Must pass pre-employment qualifications of Cherokee Federal **Company Information:****​****​****Cherokee Nation System Solutions (CNSS)****​** is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and **serving** the government’s mission with compassion and heart. To learn more about **​****CNSS****​**, visit cherokee-federal.com.**​****​****#CherokeeFederal #LI-SM2 #AppC****​**Cherokee Fede…