Help Desk Analyst I

### Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical support to Bal Seal employees by troubleshooting hardware, software, and network issues. This role supports end-user technology, manages company-issued devices, assists with employee onboarding and offboarding, and maintains IT documentation and standards. The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a fast-paced manufacturing environment. **About Bal Seal:** Bal Seal Engineering delivers advanced sealing, connecting, and contact solutions that serve medical, aerospace, energy, and industrial markets. Our proprietary spring-energized seals and electrical contacts help customers achieve precision, efficiency, and reliability. Employees thrive in a culture that values craftsmanship, technical mastery, and close partnership with customers solving complex challenges. ### Essential Duties and Responsibilities - Troubleshoot hardware, software, network, and end-user technical issues. - Configure, deploy, and manage company-issued devices, including laptops, iPhones, iPads, and other mobile devices. - Perform all IT-related onboarding and offboarding activities, including account provisioning, equipment setup, and system access. - Train employees on the use of company hardware, software, and mobile devices. - Maintain IT procedures, manuals, knowledge base articles, and other technical documentation. - Provide prompt, professional, and courteous support while responding to IT service requests. - Escalate complex technical issues to the appropriate IT resources as needed. - Perform other related duties and special projects as assigned. ### Education - High School Diploma or equivalent required. - Associate degree in Information Technology, Computer Science, or a related field preferred. - CompTIA A+ certification preferred. ### Experience - Minimum of 2 years of experience in PC hardware support and repair. - Minimum of 2 years of experience supporting Active Directory and Group Policy. - Minimum of 2 years of customer service experience preferred. - Experience with ServicePro or a similar ticketing system preferred. ### Knowledge, Skills, and Abilities - Proficiency with Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, Active Directory, Group Policy, Cisco products, and PC hardware troubleshooting and repair. - Experience managing Windows and Apple devices in a business environment. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent customer service and interpersonal skills. - Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users. - Highly organized, self-motivated, and able to prioritize multiple tasks in a fast-paced environment. - Ability to work independently while collaborating effectively with cross-functional teams. ### Physical Requirements - Frequently required to sit, stand, and walk throughout the workday. - Frequently required to bend, stoop, squat, reach, and use hands to operate computers and other equipment. - Ability to lift and/or move up to 25 pounds regularly and up to 35 pounds occasionally. - Must be able to use a computer, keyboard, and mouse for extended periods. - May be required to travel throughout the facility to provide on-site technical support. ### Work Environment The work environment is primarily an office setting within a manufacturing facility. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The noise level ranges from quiet to moderate; however, hearing protection may be required when entering designated production areas as part of normal job duties. **Benefits:** *At* *Bal Seal Engineering (BSE)* *we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-te…