Heavy Equipment Technical Support

**Join Our Team at West Side Tractor Sales!** **Position:** Heavy Equipment Technical Support (Technical Communicator) **Department:** Product Support **Reports To:** VP, Product Support **Ready to ignite your career with a leading dealer of John Deere construction equipment?** At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values **innovation, collaboration, and customer service.** Ready to take your heavy equipment expertise to the next level? West Side Tractor Sales is seeking a skilled applicant to serve as the technical liaison between dealership teams, customers, and John Deere engineering support. This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment. **Why West Side Tractor Sales?** - **Competitive Pay:** Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience. - **Comprehensive Benefits Package:** Access to a full range of benefits that support your health, well-being, and future. ([*Link to benefits overview*](https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291)). - **Stay Ahead of the Curve:** We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. - **A Culture of Safety & Teamwork:** At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. **What You’ll Do:** - **Technical Support**: Provide advanced support for dealership service departments and customers. - **Diagnostics & Troubleshooting**: Resolve complex equipment and product issues using technical expertise and engineering resources. - **Dealer & Manufacturer Communication**: Serve as the liaison between dealership teams, John Deere engineering, and DTAC. - **Technical Reporting**: Prepare failure analyses, technical reports, and service communications. - **Issue Tracking & Documentation**: Monitor and report recurring product concerns. - **Warranty & Product Support**: Assist with warranty decisions and product support recommendations. - **Product Improvement Initiatives**: Investigate equipment incidents and support ongoing product improvements. - **Training:** Conduct in-house John Deere product training to technicians. **What We’re Looking For:** - **Education:** Technical school certificate or equivalent work experience. - **Experience:** 5+ years of heavy equipment technician experience required. - **Training:** John Deere Capstone or equivalent product training preferred. - **Mechanical Aptitude:** Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills. - **People Skills:** Friendly, professional, and an excellent communicator. - **Tech Skills**: Proficient with computers, data entry, internet tools, and Microsoft Office programs. - **Flexible Availability**: Willing and able to work extended hours as needed. **Ready to Join Us?** Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!