Healthcare Operations Supervisor- Concord (47688)

Why Join CEENTA? CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care, strong operational excellence, and a collaborative clinical environment. We are seeking an experienced and highly motivated **Operations Supervisor** to support multi-specialty clinical locations by supervising staff, optimizing clinic operations, and ensuring excellent patient experience. **What You Will Do** • Supervise clinical and non-clinical staff for one or more high-volume clinic locations. • Develop and distribute schedules; manage time and attendance. • Support performance management and staff development. • Oversee provider scheduling and monitor dashboards, reports, and workqueues in the EHR. • Manage administrative and clinical supply workflows including ordering, stocking, and inventory. • Coordinate facility and equipment maintenance. • Support provider onboarding and offboarding. • Assist with daily clinic operations to maintain efficient patient flow. • Support financial objectives and budget processes. • Maintain strong patient relations by rounding in waiting areas and addressing concerns. • Ensure staff training and compliance with CEENTA policies. **A Typical Day** You’ll supervise clinic operations to ensure providers and staff can deliver high-quality patient care. Responsibilities include responding to patient and staff concerns, managing schedules, overseeing inventory and facilities, and supporting continuous operational improvement. **Schedule** Monday–Friday, full-time, exempt. Hours may vary based on operational needs. **What You’ll Bring** • High school diploma or equivalent required; Associate’s or Bachelor’s preferred. • 1–3 years of supervisory experience in a medical office. • Proficiency with EMR systems and Microsoft Office. • Strong communication skills and ability to lead teams. • Ability to work in a fast-paced, high-volume environment. • Reliable transportation and ability to travel between CEENTA locations.