Healthcare Operations Specialist - Onsite

Healthcare Operations Specialist Neolytix | Chicago, IL (On-site) | Full-time About Neolytix Neolytix is a healthcare management services organization supporting 270+ provider groups across credentialing, enrollment, revenue cycle management, patient access, and payer analytics. We’re building InCredibly — a provider data intelligence platform that’s changing how credentialing and enrollment operations work. Our Chicago office is the US hub of a global team spanning three countries. The Role You’ll be a credentialing and enrollment operations specialist who also serves as the voice of our platform to prospects and clients. This role combines hands-on healthcare operations work with product demonstrations, webinars, and a growth path into product management for someone who wants to shape the tools they’ve spent their career wishing existed. This is an in-office position at our Chicago location. We’re a small, senior US team — you’ll work directly with company leadership and have outsized impact from day one. What You’ll Do Credentialing, Enrollment & Licensing Operations - Support provider credentialing, enrollment, and licensing workflows alongside our President & COO, working directly with clients and payer organizations - Manage onshore client communications related to provider onboarding, enrollment status, and credentialing timelines - Visit local clients for relationship management, document collection, and operational support - Support payer contract negotiation communications — drafting correspondence, tracking responses, and coordinating follow-ups Product Demonstrations & Webinars - Conduct product demonstrations of InCredibly, our credentialing and enrollment platform, for prospects, clients, and industry analysts - Lead and support webinars on credentialing operations, enrollment workflows, and industry topics - Translate your operational experience into compelling product narratives that resonate with healthcare administrators and practice managers Product Growth Path - Participate in product sprint reviews, contributing domain expertise to platform development decisions - Over time, take on product ownership responsibilities including backlog grooming, user story development, and user acceptance testing - Serve as the bridge between operational reality and product design — the voice of the credentialing professional in every product conversation Office Operations - As part of a small US team, help keep the Chicago office running — supplies, scheduling, travel coordination, and basic administrative support What We’re Looking For Must Have - 3–5 years of direct experience in provider credentialing, enrollment, or licensing — at a provider organization, health plan, CVO, or MSO - Working knowledge of CAQH, NPPES/PECOS, state licensing boards, and payer enrollment processes - Strong verbal and written communication skills — you can explain a credentialing timeline to a CFO and a payer enrollment delay to a frustrated practice manager with equal confidence - Organized, structured thinker who manages multiple workflows and deadlines without dropping balls - Comfortable with technology and able to learn new platforms quickly; you form opinions about why software is built the way it is - Willing to work on-site at our Chicago office full-time Nice to Have - Experience with provider enrollment across multiple states or payer types (commercial, Medicare, Medicaid) - Familiarity with Power BI, HubSpot, or healthcare analytics tools - Experience presenting to groups — whether client trainings, team meetings, or conference sessions - Exposure to healthcare technology platforms (credentialing software, practice management systems, EHRs) - Bilingual English/Spanish is a plus Why This Role Is Different Most credentialing jobs are heads-down task execution with a ceiling. This one puts you in the room with company leadership, in front of clients and prospects, and on the path to product management in health IT. You’ll use your op…