Healthcare Office Assistant (Job ID: LARTIA1)

✨ **IMPORTANT – WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:** 📽️ https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 🇬🇧 **C1 ENGLISH LEVEL IS REQUIRED.** The selected candidate will be speaking **strictly in English** during their entire shift. 🎤 **PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH** **Job Details** | JOB TITLE | Healthcare Office Assistant | | --- | --- | | JOB ID | LARTIA1 | | INDUSTRY | Healthcare & Wellness | | LOCATION | LATAM only | | JOB STATUS | Part Time 20 hours a week (Transition to Full Time) | | WORK SCHEDULE | Monday to Friday 1:00 PM to 5:00 PM MST | | SALARY | $8 per hour | | TARGET START DATE | ASAP | | ROLE OVERVIEW | | --- | About the Client: The client is a growing massage therapy practice based in New Mexico that specializes in neurology-informed and research-evidence-based massage therapy for professionals experiencing chronic stress, burnout, and pain. The practice is committed to providing an exceptional patient experience through personalized care and strong client relationships. As the business continues to grow, the client is looking for a reliable Virtual Assistant who can help streamline administrative operations, improve communication with patients, and become a trusted long-term partner in the business. About the Role: The Healthcare Office Assistant will serve as the primary administrative support for the practice, managing patient communication, scheduling, email correspondence, and day-to-day operational tasks. This person will play a key role in ensuring a smooth client experience while helping the owner reduce administrative workload. As the business expands, the role is expected to evolve, offering opportunities to take on additional responsibilities and contribute to improving workflows and operational efficiency. As the practice expands to accept insurance, the assistant will also serve as a liaison with the external medical billing partner, helping coordinate administrative communication and insurance-related requests. Key Responsibilities ### Patient Communication & Scheduling - Answer inbound phone calls professionally and courteously. - Schedule, reschedule, and cancel appointments using the practice management software. - Assist patients with booking appointments through the online portal when appropriate. - Respond promptly to patient inquiries via phone and email. - Ensure all patient communications are handled in accordance with HIPAA compliance requirements. ### Client Follow-up & Retention - Send individualized weekly follow-up text messages to existing patients every Monday. - Help maintain strong patient relationships through timely and professional communication. - Support client retention initiatives through consistent follow-up. ### Administrative Support - Monitor and manage the business email inbox daily. - Maintain accurate calendars and appointment schedules. - Perform general administrative and data entry tasks. - Assist with ordering supplies, coordinating appointments, and handling miscellaneous administrative requests. - Provide occasional personal assistant support to the business owner as needed. ### Operations & Process Improvement - Learn and navigate the clinic's scheduling and practice management software. - Identify opportunities to improve workflows through automation or process optimization. - Create graphics and social media content for Facebook and Instagram using Canva and Meta Business Suite as needed. - Assist with basic copywriting for social media posts, promotions, and client communications. - Support ongoing operational improvements as the business continues to grow. ### Insurance & Billing Coordination - Serve as the primary point of contact with the external medical billing company. - Coordinate insurance-related administrative requests and documentation. - Assist with insurance verification and patient information as needed. - Communicate effectively with the billing partner to support smooth practice ope…