Health Center Manager

**February 2024** | | | --- | | | | | **POSITION:** | Health Center Manager | | **RESPONSIBLE TO:** | Chief of Health Centers Operations | | --- | --- | --- | --- | --- | | **DEPARTMENT**: | MSS | | **FLSA:** | Exempt | **SUMMARY:** The Health Center Manager is responsible for the professional and administrative work of the health centers’ day-to-day operations. They are tasked with assigning, directing, supervising, and coordinating staff in providing quality health care to patients of Camarena Health. The Health Center Manager prepares department budgets, places controls over budget expenditures, is responsible for the overall management of their respective department(s) human resources by ensuring that adequate staffing is scheduled, that staff are well trained, that clinical competencies are confirmed and evaluated regularly, and attends to staff and patient complaints. This position will play a key role in facilitating Managed Care Audits, measures and evaluates programs and processes within the health center along with collaborating cross departmentally on organizational initiatives, programs, and compliance. S/he maintains effective communication with business units of the organization, and external community groups and agencies. **EXPECTATIONS:** - Arrives on time and adheres to set schedule. - Managing on the floor 70% of the time - Warm, positive, energetic and professional demeanor - Effectively manages staff by ensuring that they adhere to health center policies and procedures impacting workflow and patient experiences - Effective and sensitive in addressing staff and patient needs with by telephone or face to face. (change to: Effective telephone and etiquette skills) - Collect and records data accurately. - Maintain open communication with supervisor and all staff, acting as a liaison between site staff and patients. - Use of professionalism and best efforts in the position. - Resolve issues in an effective and timely manner **SUMMARY OF RESPONSIBILITIES** Works closely with the Chief of Health Center Operations (CHCO) and other members of the organization’s management team to: - Be responsible for leading and managing the Camarena Health clinic location and supporting Camarena Health’s vision of quality health care and excellent customer service. - Define the Camarena Health mission, vision, and goals at the site level and be effective in communicating these directives to staff who work there. - Ensure support staff are adhering to patient collection procedures and medical provider schedules are properly maintained and appointment slots are utilized accurately and efficiently - Oversee the delivery of patient services to include reviewing provider schedules and forecasting data - Recruit support staff personnel, supervise, and direct health center support staff to ensure the center operations in an effective manner, ensuring the patients receive a high-quality care and excellent customer service. - Complete various special projects that may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports. - Ensure quality control facility measures are met according to guidelines set forth by Health Plans and other agencies - Understand and enforce Camarena Health standard operating procedures **PERFORMANCE AREA 1: Leadership & Management** - By inspiring confidence and by motivating, lead health center staff members to accomplish all job objectives within the health center - Develops support staff through all aspects of the talent life cycle for operations, hiring, mentoring, engagement, retention, performance management and succession planning. - Help establish and implement goals, objectives, policies and procedures, and general operations systems for the health center. - Monitor and control their respective department budget. - Responsible for the oversight of the health center’s patient productivity, and to provide staff with feedback on these activities. - Fost…