Head of U.S. Manufacturer Renewals

## Company Description R26\_0016590 Work Environment - Candidates must be based in the United States, with a preference for those located in the Central or Eastern Time Zones to support cross-regional collaboration. - Travel: As required for leadership meetings, customer engagements, and team development ## Job Description **About this Job** The Head of US Renewals is responsible for leading the strategy, execution, and performance of all renewal activities across the United States within the global renewals organization. This role ensures high customer retention, drives revenue continuity, and maximizes lifetime value by overseeing a team of renewal specialists, fostering cross-functional collaboration, and optimizing renewal processes. **Responsibilities** Strategic Leadership - Define and execute the US renewals strategy aligned with global objectives and company revenue goals. - Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value. - Analyze market trends, customer behaviors, and renewal performance data to inform strategic decisions. Team Leadership & Development - Lead, mentor, and develop a high-performing team of renewal managers and specialists. - Establish clear performance metrics and accountability frameworks for the team. - Foster a culture of collaboration, customer focus, and continuous learning. Revenue & Performance Management - Own and deliver on renewal revenue targets and key performance indicators (KPIs). - Monitor forecast accuracy and renewal performance across segments. - Implement best practices to improve renewal execution, including standardization of processes and tools. Customer Engagement & Retention - Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction. - Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities. - Develop targeted retention strategies for key accounts and high-risk customers. Cross-Functional Collaboration - Collaborate with Sales, Customer Success, Finance, Operations, and Product teams to ensure alignment across the customer lifecycle. - Provide feedback to internal stakeholders on customer insights, product usage, and renewal trends. - Support broader organizational initiatives such as pricing strategy, contract structures, and customer programs. Process Optimization & Reporting - Drive operational excellence through process improvement, automation, and scalability initiatives. - Ensure accurate reporting and visibility into renewal metrics, risks, and opportunities. - Leverage CRM and analytics tools to enhance decision-making and forecasting. ## Qualifications - 10+ years of progressive experience in Renewals, Customer Success, Account Management, Revenue Operations, Subscription Sales, or other revenue-retention leadership functions, with at least 7+ years leading managers and geographically dispersed teams. - Proven executive leadership experience owning a multi-million-dollar renewal and retention portfolio with direct accountability for revenue retention, gross and net renewal rates, forecasting accuracy, and customer lifetime value. - Demonstrated success developing and executing renewal strategies that have resulted in measurable improvements in retention, reduced churn, and sustained revenue growth. - Strong track record of building, coaching, and retaining high-performing renewal, customer success, or commercial teams through periods of transformation and growth. - Experience partnering at the executive level with Sales, Customer Success, Finance, Product, Operations, and Legal stakeholders to drive enterprise-wide customer retention initiatives. - Expertise in renewal forecasting, commercial negotiations, contract management, pricing strategy, and risk mitigation. - Demonstrated ability to influence senior leadership and operate effectively in a highly matrixed, global organization. - Bachelor's degree…