Head of Revenue Operations

About Kustomer Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year. About the Role Kustomer is an AI-native CX platform scaling thoughtfully with aggressive growth targets. As Head of Revenue Operations, you'll lead an established team of seasoned RevOps and Enablement professionals across Sales, Marketing, and Customer Experience — bringing continued discipline, rigor, and strategy to a highly functioning organization. This isn't a build-from-scratch role. It's about elevating how an already-capable team operates: sharpening analytics and forecasting, hardening the systems and data architecture underneath it, and pushing even further with AI-first ways of working — from adoption into measurable operating leverage. You'll report to the Chief Revenue Officer and serve as a strategic partner to executive leadership on revenue optimization. Your Responsibilities Strategic Planning & Alignment - Partner with Sales, Marketing, and CX leadership to build one cohesive revenue operations and enablement strategy. - Own enablement programming — training, content, accountability — that drives consistent rep performance. - Drive alignment on goals, KPIs, and metrics across all GTM teams. AI-First Operations & Enablement - Default to AI-assisted workflows before manual ones across forecasting, reporting, content generation, and coaching — using tools like Ashby, Clay, and Claude — rather than applying AI to existing process as an afterthought. - Identify what should be fully automated versus what stays human-only, and shift your team's time toward the latter: strategy, judgment, cross-functional partnership. - Build, test, and iterate on new AI tools and workflows continuously; share what works with the broader RevOps org rather than treating adoption as a one-time rollout. - Tie AI usage to measurable outcomes — time saved, output increased, cost reduced, pipeline or retention impact — not adoption for its own sake. Team Leadership & Development - Lead and develop an established team of senior RevOps and Enablement profession…