Head of Marketplace Operations (Remote – Pakistan, Philippines & Indonesia)

This is a remote position. ### About Optizon Optizon is a thriving e-commerce company behind multiple successful brands sold on http://amazon.com. Our vision of delivering a 6-star experience to our customers through best-of-breed systems, data, and AI-powered innovation propels us forward and is at the heart of how we conduct our business. We are headquartered in Melbourne, Australia, but have a remote and dynamic team spread across various regions worldwide. ### About the Role We are looking for a highly skilled Head of Marketplace Operations to lead and optimize our Amazon operations across multiple brands. This is a senior, hands-on leadership role suited for someone with deep Amazon marketplace expertise, strong operational instincts, and the ability to drive performance across supply chain, customer experience, and AI-driven strategy in a fast-paced environment. ### Key Responsibilities Marketplace Operations – Amazon Focus - Oversee day-to-day Amazon operations across multiple brands, ensuring optimal performance across listings, account health, pricing, fulfillment, and compliance. - Manage growth initiatives including new product launches, keyword optimization, promotions, and advertising strategies. - Monitor sales velocity, customer metrics, and profitability across brands to guide strategic decision-making. - Resolve high-impact issues with Amazon (e.g., listing suspensions, chargebacks, policy violations) quickly and effectively. Supply Chain & Fulfillment - Direct end-to-end supply chain operations including procurement, inventory forecasting, 3PL coordination, and FBA/FBM logistics. - Optimize inventory turnover and working capital while avoiding stockouts and overstock. - Collaborate with sourcing teams and suppliers to improve lead times, reduce cost of goods sold (COGS), and strengthen vendor reliability. - Ensure seamless integration of systems across order management, logistics, and warehouse operations. Customer Experience & Support - Lead customer service strategy across all Amazon touchpoints, with a focus on maintaining excellent ratings and response time. - Implement SOPs and automation tools to streamline post-sale communication, returns, and warranty processes. - Drive initiatives that increase customer satisfaction, reduce negative feedback, and boost repeat purchases. AI-Driven Operational Strategy - Leverage AI tools and automation platforms to enhance operations in areas like forecasting, ad performance, competitive analysis, and customer service. - Evaluate and implement AI-based solutions for product research, content optimization, marketing automation, and process improvement. - Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations. Leadership & Cross-Functional Management - Manage and grow cross-functional teams across operations, supply chain, and support. - Build scalable systems and infrastructure to support growth across multiple Amazon brands. - Work directly with the CEO and leadership team to align operational strategy with revenue and profitability goals. - Maintain and improve KPIs across operational areas — delivery speed, in-stock rates, customer satisfaction, and operational cost per order. ### Requirements ### Qualifications & Requirements Must-Have - 5+ years of experience in Amazon marketplace operations or e-commerce management. - Proven track record managing multi-brand Amazon accounts end-to-end. - Deep knowledge of Amazon Seller Central, FBA/FBM, and account health management. - Strong analytical and data-driven decision-making skills. - Experience with supply chain management, 3PL coordination, and inventory optimization. - Familiarity with AI and automation tools for e-commerce operations. - Excellent communication, leadership, and cross-functional management skills. Nice-to-Have - Experience managing Amazon PPC and advertising strategy. - Background in consultancy or agency environments managing multiple client brands. - Experien…