Head of Market Research | AI-Native Research (Remote US/EU)

ABOUT MAZE Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey https://www.uxtools.co/survey/user-research/user-testing-overview—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values https://maze.co/about-us/. ABOUT THE ROLE Maze is launching a Market Research service that blends the scale and speed of our platform with expert led research services, creating an AI-native alternative to traditional market research agencies. As Head of Market Research, you'll be the founding research leader for this new line of business. Reporting to the CEO and partnering closely with the Head of GTM, Research Services, you'll define what great market research looks like for the next generation of insights organizations. You'll own the research vision, methodologies, service delivery, and quality bar while helping shape the future of research alongside Product, Engineering, and GTM. This is a rare opportunity to build a modern market research organization from the ground up. We're looking for someone with deep methodological expertise, a strong point of view on where the industry is headed, and the curiosity to rethink how research can evolve alongside new technologies and changing customer expectations. You'll thrive here if you're equal parts practitioner, builder, and innovator—someone who has spent years earning credibility in market research and is now excited to redefine what the next generation of research can become. WHAT YOU'LL DO RESEARCH STRATEGY & SERVICE DESIGN - Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world. - Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies. - Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality. - Evaluate emerging technologies and evolving research practices to continuously improve how research is designed, delivered, and synthesized. BUILD THE RESEARCH FUNCTION - Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy. - Recruit, mentor, and develop a high-performing team of researchers as the business scales. - Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies. - Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect. RESEARCH DELIVERY & CUSTOMER PARTNERSHIP - Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful bus…