Head of Learner Experience

**Location:** Home based, UK (with occasional travel to our London office) **Hours:** 37.5 per week **Salary:** (Depending on experience) **Role Overview** This is a senior leadership role at the intersection of learner experience, commercial product design, and apprenticeship quality. The Head of Learner Experience owns the end-to-end learner journey across Cambridge Spark's AI and data apprenticeship portfolio, from how programmes are designed to meet enterprise transformation needs, through to how learners experience and achieve through them. The north star for this role is learner outcomes: completion rates, EPA achievement, CSAT, and most importantly, whether learners are genuinely applying what they learn in the workplace. Cambridge Spark's approach has always been to design apprenticeship programmes that solve real problems for enterprise clients, not simply to package KSB standards into teachable content. This role requires someone who can hold that tension: building programmes that are commercially compelling and employer-relevant, while remaining fully compliant with apprenticeship standards and Ofsted requirements. It is not a traditional curriculum production role. **Key Responsibilities** Learner Experience & Programme Quality - Own the learner experience strategy across Cambridge Spark's apprenticeship portfolio, ensuring every programme is designed around how learners actually learn, not just how content maps to KSB standards - Drive a continuous and iterative approach to content review, working with Learner Experience Product Managers (LE PMs) to ensure programmes are improved in response to learner feedback, CSAT data, and delivery insight, rather than through periodic formal audits - Set the quality bar for programme design: clear learning objectives, strong KSB signposting, effective assessment design, and a learner journey that builds capability progressively rather than frontloading complexity - Use learner experience data (CSAT, module NPS, completion rates, EPA outcomes, workshop feedback) as the primary signal for what is working and what needs to change, ensuring the team acts on it quickly - Ensure all programmes are Ofsted inspection-ready, owning the curriculum's contribution to the self-assessment report and quality improvement planning, in close collaboration with the Quality team Apprenticeship Standards and Compliance - Work closely with the Quality team to translate regulatory requirements into programme design decisions. - Lead the curriculum response to regulatory changes when KSB standards are updated or assessment requirements change. - Own the process of ensuring programme content is updated proactively and work with Quality to agree ownership boundaries, particularly on assessment reform. - Own the curriculum's interface with End-Point Assessment, ensuring programme design gives learners the best possible preparation for EPA, and that EPA outcomes feed back into content improvement cycles - Collaborate with the Quality and Funding teams to ensure curriculum documentation supports accurate ILR data and audit readiness without duplicating the expertise that sits in those teams Team Leadership and Product Development - Lead and develop a multi-disciplinary team of Learner Experience Product Managers (LE PMs), a LE Project Team Lead, and Learning Designers setting clear direction, coaching individuals, and building a culture where learner outcomes are the measure of success - Own the learner experience product vision and strategy, working with PMs and project team lead to define what each programme needs to achieve commercially and pedagogically, and holding the team accountable to that vision. - Oversee the quality of content produced by external SMEs and contractors, ensuring what goes into the platform meets Cambridge Spark's standards for applied, work-based learning - Be the internal champion for learner-centred design, pushing back on content that is technically compliant but pedagogic…