Head of HRBP, Global (Bilingual English/Chinese)

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. A note from the hiring team We're looking for an exceptional HR Business Partner leader to help shape the next chapter of AfterShip. Our business has evolved quickly. Today, North America is at the center of our growth, our leadership team is expanding, and the way we partner with the business needs to evolve alongside it. We already have talented HRBPs across North America, China, and India. What we haven't had is a single global leader who can bring them together around a shared vision of what world-class business partnering looks like. This role is an opportunity to build that vision. You'll help define how our HRBP function operates, raise the bar for strategic partnership across regions, and ensure the People team is involved in the conversations that shape the future of the company—not simply responding after decisions have been made. If you're energized by building, influencing senior leaders, and creating an organization where great people can do their best work, we'd love to meet you. The opportunity At AfterShip, we believe that building a great company starts with building a great organization. As our Head of HR Business Partner, you'll partner closely with our executive team to help ensure our organization evolves alongside our business. You'll influence how teams are structured, where we invest in talent, how leaders grow, and how we prepare the company for what's next. This isn't a role centered on running HR programs. It's about helping leaders make better organizational decisions and building an HRBP function that becomes one of the company's most trusted strategic partners. What success looks like Success in this role isn't measured by the number of programs launched. It's reflected in the way the business works with People. Leaders seek your perspective early because they trust your judgment. HRBPs across North America, China, and India operate with a shared standard of excellence while adapting thoughtfully to local business needs. Organizational decisions are informed by stronger data, better talent insights, and clearer thinking. Most importantly, the HRBP function becomes known as a team that helps the business move faster, make better decisions, and build stronger leaders. What you'll own You'll shape and lead our HRBP function to support our Commercial (GTM) & Product teams — defining the operating model, standards, and expectations for business partnering across regions. Your primary ownership sits in North America and Europe, with global influence across every market we operate in. You'll partner directly with executives and senior business leaders on organizational design, workforce planning, leadersh…